In the insurance sector we're saying that the digital shift is causing two impacts;
firstly in terms of interaction with customers, clients are finding that needs to move onto
a more customer-centric experience and secondly the products that they provide in insurance
are needing to reflect the new digital economy.
To respond to that we are seeing interest with insurers looking to free up IT cost from
their infrastructure using digital capability and then re-invest that to develop new digital
experiences for their customers and to provide new digital products.
We're being asked to assist our clients in their cloud implementations where early
adopters are finding that to get the cloud benefits, they need to be able to use more
specialist techniques with hybrid clouds and containerisation.
We've been running a series of projects with our clients and typically we see a thirty
percent saving in IT infrastructure costs by putting in place these more complex environments
and delivering these savings.
Another area we see is really picking up interest with insurers is around the use of robotics.
RPA and RDA are being used to look at removing manual interactions and manual tasks in operations
and this allows quick wins to be delivered to the organisation.
Clients are investing in the internet of things, usually coupled with big data analytics, to
be able to give them a view similar to the telematics of cars to allow them to understand
more about a client and more about the insured items so they can issue more personalised
pricing and services.
One of the things we're working on is a smart building concept and this project allows
the client to be able to understand the health of their buildings and be able to take proactive
measures to reduce the claims that they would otherwise be generating, and from an insurer
perspective it allows them to have more personalised pricing and reserving in respect of this particular
product.









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