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Introduction to Technical Support Fundamentals by Grow with Google #1 - Duration: 5:19.

There's a big problem in the world right now.

There are hundreds of thousands of

IT support jobs just waiting for skilled candidates to fill them.

They're available at this very moment and there are

companies large and small that really want to hire motivated people.

With technology seeping into nearly every aspect of

business is growing by the second but that's just half the story.

There are lots of people around the world like you,

who are looking for a flexible way to learn the skills

necessary to get that entry level IT support role.

There might be a few obstacles in the way,

maybe you don't have a university degree,

or the access, or flexibility to take in person training's,

or maybe the cost is just too high.

Whatever the reason, you're looking for

an accessible hands on way to learn the skills that companies are hiring for.

Google and Coursera are thrilled to welcome you

to the IT Support Professional Certificate Program.

This program is designed to give you the foundational skills and

confidence required for an entry level IT support role,

whether it's doing in person support,

or remote support or both.

What's really special about this program is that learners get a hands on experience,

through a dynamic mix of labs and

other interactive exercises. Just like what you'd encounter in a help desk role.

This curriculum is designed to get you job ready.

But we're taking it one step further,

when you complete this program you'll have

your opportunity to share your information with Google,

Bing of America and other top employers

looking to hire entry level IT support professionals.

This program has been designed to teach anyone who's

interested in learning the foundational skills and IT support.

Doesn't matter if you've been tinkering with IT on your

own or you're completely new to the field,

we'll bring the content developed entirely by

Googlers and you bring the passion and motivation to learn.

Here's how we're going to get there,

this program is rooted in the belief that a strong foundation and IT support can serve as

a launch pad to a meaningful career in IT And

so we've designed six industry relevant courses.

Technical Support fundamentals, computer networking, operating systems,

systems administration and IT infrastructure services,

IT automation and IT Security.

If you dedicate around eight to 10 hours a week to

the courses we anticipate that you'll complete

the certificate in about eight months and

learning this stuff won't be like your typical classroom experience.

You can move through the material at your own pace,

skip content that you might already

know or review the lessons again if you need a refresher.

It's choose your own adventure experience,

plus we think that the lint is a strong signal to employers that you have

the grit and persistence it takes to succeed in an ever changing field like IT.

Another really cool part about this program is that it's been created

entirely by real world pros who have a strong background in IT support.

Their work in IT fields like operations engineering,

security, site reliability engineering and systems administration.

They know this content because they live it every day along

the way you're going to hear from Googlers with unique backgrounds and perspectives,

they'll share how their foundation in

IT support served as a jumping off point for their careers.

They also give you a glimpse into the day to day work

along with tips on how to approach IT support interviews,

they'll even share personal obstacles that they've overcome in inspiring ways.

They're excited to go on this journey with you as you invest

in your future by achieving an end of program certificate.

Last but not least, we gathered

a truly amazing group of course instructors for you to learn from.

They've all worked in IT support at Google and are excited to guide

you through the content step by step. Ready to meet them?

They're all really excited to meet you.

My name is Kevin Limehouse and I'm a support specialist for platforms and DoubleClick.

I'm going to present the history of computing in course one.

I'm Victor Escobedo, and I'm a corporate operations engineer.

We'll meet in the lessons on the Internet in

the first course of technical support fundamentals,

then I'll be your instructor for course two the bits and bytes of computer networking.

Hey I'm Cindy Quach and I work in site reliability engineering.

I'll be teaching you about operating systems in course one and then take

you through a much deeper dive in OS's in course three,

operating systems and you becoming a power user.

My name is Devan Sri-Tharan and I work in corporate operations engineering at Google.

We're going to cover all the hardware and even build

a computing course one with me again when I teach course four,

systems administration in IT infrastructure services.

Hey everyone, my name is Phelan Vendeville and

I'm a systems engineer on Google's site reliability team.

I'm excited to teach the software lessons to you in course one,

I'll also be your instructor for course five, automation.

It's not that scary. Really it isn't.

Hi, my name is Gian Spicuzza and I'm a program manager in Android Security.

I'm going to teach you about the history and the impact of the Internet in course one,

and then I'll be your instructor for the last course of this program,

IT security, defense against the digital dark arts.

Hi, my name is Marti Clark and I'm a manager with Google's internal IT support team.

I'll be teaching you about troubleshooting,

customer service and documentation in course one.

For more infomation >> Introduction to Technical Support Fundamentals by Grow with Google #1 - Duration: 5:19.

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AWS vs Azure vs GCP| AWS vs azure vs google cloud comparison From ServerGyan - Duration: 9:06.

hello everyone and welcome back to my channel it's ever again my name is dr.

Lokendra SINGH and today we are going to discuss about difference of cloud

computing it means today we have majorly three platforms which are really giant

in the market so first of It's AWS it means Amazon Web Services then Azure

Microsoft and third one is Google cloud platform so so many people have been

thinking like what cloud computing platform do we need to use and if they

have to suggest within their organization so what all parameters do

they need to keep in mind before suggesting it like we can go with this

and we can go with that platform so today we are going to have a comparison

between all the three the very first one is your Amazon Web Services second one

is Microsoft Azure and third one is Google cloud platform so as of now it

is 25th of December 2018 so I'm going to compare all these three the very first

thing is like how old these are so if you talk about Amazon so it's been

somewhere 12 years it's in market then if we talk about Azure so it's been

somewhere 7 years if you think of Google cloud so it's the newest one

and it's been somewhere 6 years old as of now okay then which one do you need

to use & why, so the very first one is if you talk about AWS so this particular

section see is about AWS middle one says about your Azure and the last one says

about your this one GC it means Google cloud platform so the very first thing

is AWS is real dominant in many features like monitoring configuration security

and obviously if you talk about like it is feature-rich then after it has been

providing those features which still do not have still are not available on the

platform of Microsoft Azure or maybe on Google cloud so it is feature-rich

it is open and quite flexible if you want to get anything customized on the

platform of AWS so obviously they can maybe if you want to go for higher

number of instances do you want to get number of instances

more than before limit so these are quite flexible you just need to raise

your ticket you just need to raise your help ticket and they will do it for you

global reach is available there it means wherever you want

as of today AWS has somewhere 16 regions available worldwide you can

create data centers anywhere around the world wherever you want maybe in India

and US Canada wherever you want you can create a data centers then after if you

talk about Azure so it the integration with Microsoft tools is really broad and

this is feature-rich broad fee or feature set if you talk about Microsoft

specific software so these are really available over there and inverse cosh

Manor first rank for developers tool it means the tools which are usually used

for developers you can easily find on the platform of Azure then after open

source support is available so many tools which you need to use so open

source tools are integrated on the platform of azure then it is hybrid

cloud it means if you have couple of servers which are running in your

on-premises data center and couple of servers you want to run in Azure cloud

so obviously this particular sort of support is available on the platform of

your as your Microsoft ok then if we talk about Google Cloud so obviously

open source support and portability for example if you want to import any VM

from your on-premise data center so the very easiest way Google Cloud is

providing if you want to migrate your entire data center so you can easily

migrate that then after discounts and flexible contacts obviously you are

going to get like multiple discounts for example if you create your new account

on the platform of GCP so you are going to get somewhere 22,000 Indian rupees

which you can use for different services and different components of Google Cloud

then after designed for cloud-based businesses so if you go and you view if

you try to explore the services of these you will feel there the services which

are designed on the platform of GCP so these are cloud-based technology used

then after divorce familiar it means if you are a DevOps o-obviously you will

really feel good on the platform of Google cloud platform ok then why not to

use if someone ask you ok why we should not go for this particular or buy

why we should go for another one so you should need to learn this particular

stuff first of all it is difficult to use it means it must so many options of

AWS are there it means an amount adoptions are available there if you

talk about like t2 micro and other features so to multiple options are

available there which are of almost no use but they have enabled the features

this is feature-rich but sometimes it becomes unwanted like cost management is

tough if you want to customize any resource so it is really hard and it is

really tough to manage you will have to work on this for really long time and

you need to understand each component like how you can reduce your cost so

obviously I will not recommend that if you want to manage cost so it is really

hard on the platform of AWS then after let's talk about aw your Microsoft Azure

so it is difficult to use once again unwanted options are available there and

if you talk about here so cost management is really easy cost

management is not that tough here that is manageable but it's still difficult

to use and some unwanted options are available not all features available not

all features all the features which AWS is providing so these features are not

available on the platform of a double on the platform Azure also like you can say

that it is not that supported like all the features which you want to have but

this is only recommended only in that condition if you want to use all the

software's all the components of Microsoft then you should go with this

ok now let's talk about Google cloud as it is like newcomer or you can call it

like late entry in IAS market so data centers are less number of

features and services are less so you will have to think like what sort of

component you are going to use on the platform Google Cloud only after that

you are supposed to use it then after if you talk with market share so as of

today AWS has somewhere 51 percent of overall market share as your has sample

20 percent and Google Cloud has somewhere 12 percent of market share

okay then if you talk about growth rate so Jeffrey is the particular site where

I studied it and I like I thought of sharing the particular stuff so 42

percent annual growth aw sis aw phase as of today 89 percent growth

your Microsoft Azure has then after 125 the biggest player in the market as of

today if you really want to learn some clout because a cloud computing platform

so I will suggest you for Google cloud because obviously more and more

companies are hiring for those candidates who are looking who are

working or who are like knowledge rich with the Google cloud platform ok

finally pricing so if you talk about pricing so aw charges for its component

on hourly basis Microsoft Azure charges on minute basis and in the same fashion

if you talk about your Google cloud platform so it is also charging for the

resources on a minute basis it means in this is cost optimized if you want to

run your server maybe for five minutes so you will be charged only for five

minutes not for entire are this is the drawback of AWS so I hope this makes

sense and obviously if you want to go for like if you want to suggest any

particular cloud computing platform so you can use you can use this particular

stuff here so this will be really helpful for you like you can talk about

the AWS else your Google cloud platform why to use why not to use what is market

share and obviously what is growth of all these then after pricing and rest of

my stuff I have already discussed with you so I hope this is it for this video

guys thank you very much for watching have a good time happy learning from

server again if you have any further questions so please do write in comment

box please like share and subscribe to my

channel share it with your friends and if you have any questions or do write in

comment box I shall be happy to at happy learning thank you very much

For more infomation >> AWS vs Azure vs GCP| AWS vs azure vs google cloud comparison From ServerGyan - Duration: 9:06.

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Course Introduction - Technical Support Fundamentals by Grow with Google #4 - Duration: 2:07.

On July 20th 1969,

one of the most phenomenal events made its way into

the history books when the Apollo 11 completed its historic mission to the moon.

While the most brilliant minds helped to make sure that the Eagle had landed,

computers also played a significant role.

The guidance system that navigated the spacecraft was

one of the earliest forms of modern computing.

That same computer, the one that helped America's lunar dreams become a reality,

took up the space of an entire room and had one ten thousandth the computing

power of the thing that almost every one

of you carry in your pockets today, a smartphone.

Computer hardware and software have had such a dramatic evolution that what was

once only used to power rockets now shapes the entire way our world functions.

Think about your day. Did you grab a snack?

Turn on your TV? Take a drive in your car?

Computers were along for the ride.

Literally, computers are everywhere. So here's the rundown.

By the end of this course, you'll understand how computers

work and get a grasp of the building blocks of I.T.

We're going to cover the basics of how computer hardware performs

calculations and we're going to actually build a computer from the ground up.

We'll look at how operating systems control and interact with hardware.

We'll take a look at the internet and get

a better understanding of how computers talk to each other.

We'll also spend time learning about how applications and programs

tie all of this together and let humans interact with these systems.

Finally, we'll cover important lessons on problem solving with computers and

cover the communication skills that are so critical when interacting with others in I.T.

Whether you're looking for a job in the I.T.

industry or you just want to learn how your laptop connects to the internet,

understanding how computers work at

every level can help you in your day to day life and in the workplace.

But first, let's take a step way,

way back, back to where it all began,

even before the Apollo 11 mission touched down,

so you can understand how and why we use computers today.

For more infomation >> Course Introduction - Technical Support Fundamentals by Grow with Google #4 - Duration: 2:07.

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Computer Language - Technical Support Fundamentals by Grow with Google #8 - Duration: 3:01.

Remember when I said that a computer is a device that stores and

processes data by performing calculations?

Whether you're creating an artificial intelligence that can beat humans at chess

or something more simple, like running a video game,

the more computing power you have access to, the more you can accomplish.

By the end of this lesson,

you'll understand what a computer calculates, and how.

Let's look at this simple math problem.

0 +1 equals what?

It only takes a moment to come up with the answer 1, but

imagine that you needed to do 100 calculations that were this simple.

You could do it, and if you were careful, you might not make any mistakes.

Well, what if you needed to do 1,000 of these calculations?

How about 1 million? How about 1 billion?

This is exactly what a computer does.

A computer simply compares 1s and 0s, but millions or billions of times per second.

Wowza!

The communication that a computer uses is referred to as binary system,

also known as base-2 numeral system.

This means that it only talks in 1s and 0s.

You may be thinking, okay, my computer only talks in 1s and 0s.

How do I communicate with it?

Think of it like this.

We use the letters of the alphabet to form words and we give those words meaning.

We use them to create sentences, paragraphs, and whole stories.

The same thing applies to binary, except instead of A, B, C, and so on,

we only have 0 and 1 to create words that we give meaning to.

In computing terms, we group binary into 8 numbers, or bits.

Technically, a bit is a binary digit.

Historically, we used 8 bits because in the early days of computing,

hardware utilized the base-2 numeral system to move bits around.

2 to the 8th numbers offered us a large enough range

of values to do the computing we needed.

Back then, any number of bits was used, but

eventually the grouping of 8 bits became the industry standard that we use today.

You should know that a group of 8 bits is referred to as a byte.

So a byte of zeroes and ones could look like 10011011.

Each byte can store one character, and we can have 256 possible values,

thanks to the base-2 system, 2 to the 8th.

In computer talk, this byte could mean something like the letter C.

And this is how computer language was born.

Let's make a quick table to translate something a computer might see into

something we'd be able to recognize.

What does the following translate to?

Did you get hello?

Pretty cool, right?

By using binary, we can have unlimited communication with our computer.

Everything you see on your computer right now, whether it's a video,

an image, text or anything else, is nothing more than a 1 or a 0.

It is important you understand how binary works.

It is the basis for everything else we'll do in this course, so

make sure you understand the concept before moving on.

For more infomation >> Computer Language - Technical Support Fundamentals by Grow with Google #8 - Duration: 3:01.

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Character Encoding - Technical Support Fundamentals by Grow with Google #9 - Duration: 3:05.

Remember from the earlier video that a byte can store only zeros and ones.

That means we can have 256 possible values.

By the end of this video,

you'll learn how we can represent the words, numbers,

emojis and more we see on our screens,

from only these 256 possible values.

It's all thanks to character encoding.

Character encoding is used to assign

our binary values to characters so that we as humans can read them.

We definitely wouldn't want to see all the text in our emails and

Web pages rendered in complex sequences of zeros and ones.

This is where character encodings come in handy.

You can think of character encoding as a dictionary.

It's a way for your computers to look up

which human characters should be represented by a given binary value.

The oldest character encoding standard used this ASCII.

It represents the English alphabet,

digits, and punctuation marks.

The first character in ASCII to binary table, a lowercase a,

maps to 0 1 1 0 0 0 0 1 in binary.

This is done for all the characters you can find in

the English alphabet as well as numbers and some special symbols.

The great thing with ASCII was that we only needed to use

127 values out of our possible 256.

It lasted for a very long time,

but eventually it wasn't enough.

Other character encoding standards recreated to represent different languages,

different amounts of characters and more.

Eventually they would require more than 256 values we were allowed to have.

Then came UTF 8.

The most prevalent encoding standard used today.

Along with having the same ASCII table,

it also lets us use a variable number of bytes.

What do I mean by that? Think of any emoji.

It's not possible to make emojis with a single byte,

so as we can only store one character in a byte,

instead UTF 8 allows us to store a character in more than one byte,

which means endless emoji fun.

UTF 8 is built off the Unicode Standard.

We won't go into much of detail,

but the Unicode Standard helps us represent character encoding in a consistent manner.

Now that we've been able to represent letters, numbers,

punctuation marks and even emojis,

how do we represent color?

Well, there are all kinds of color models.

For now, let's stick to a basic one that's used in a lot of computers.

RGB or red, green, and blue model.

Just like the actual colors,

if you mix a combination of any of these,

you'll be able to get the full range of colors.

In computerland, we use 3 characters for the RGB model.

Each character represents a shade of the color and

that then changes the color of the pixel you see on your screen.

With just eight combinations of zeros and ones,

were able to represent everything that you see on your computer,

from a simple letter a,

to the very video that you're watching right now on the Coursera website.

Very cool. In the next video,

we'll discuss how we actually generate the zeros and ones.

For more infomation >> Character Encoding - Technical Support Fundamentals by Grow with Google #9 - Duration: 3:05.

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What does an IT Support Specialist do? - Technical Support Fundamentals by Grow with Google #3 - Duration: 2:30.

So what's the day-to-day work of someone in IT support like?

Well, it varies a ton, based on whether you're doing in personal or remote,

support and at a small business or a large enterprise company.

And there's really no such thing as day-to-day work, since the puzzles and

challenges are always new and interesting.

But in general, an IT support specialist makes sure that an organization's

technological equipment is running smoothly.

This includes managing, installing, maintaining, troubleshooting and

configuring office and computing equipment.

This program is designed to prepare you for

an entry level role in IT help desk support.

You'll learn how to setup a user's desktop or

workstation, how to install the computer applications that people use the most.

You'll learn how to fix a problem or troubleshoot when something goes wrong and

how to put practices in place to prevent similar problems from happening again.

Not only will you learn the technical aspects of troubleshooting a problem,

you'll also learn how to communicate with users in order to best assist them.

We'll also show you how to set up a network from scratch to connect to

the Internet.

Teach you a thing or two about automation and scripting and teach you about how to

implement security to make sure your systems are safe from hackers and

other risk.

For me, my favorite part of IT support is the problem solving aspect.

I love to exercise my creativity to spin up a solution to a user's issue.

Being an IT journalist also gave me the flexibility to learn and practice so many

different skills and eventually determined where I want to focus my career.

Plus, when things go wrong or you fail at something in IT, you can take the feedback

from those mistakes and be better equipped to tackle them the next time around.

Using failure as a feedback, is an important skill both in IT and in life.

For me, that's why I was so attracted to the IT field.

I love the process of problem solving and

constantly stretching myself to learn and grow.

There's also never been more opportunity to get into the IT industry than now.

Not only is the field of IT incredibly diverse, but

job prospects are also booming.

It's projected that IT jobs in the US alone will grow 12% in the next decade.

That's higher than the average for all other occupations.

So what does this all mean?

There are thousands of companies around the world searching for

IT professionals like you.

So the main gist is that IT is totally awesome and full of opportunity, and

we're so excited that you're here.

So let's dive right in.

For more infomation >> What does an IT Support Specialist do? - Technical Support Fundamentals by Grow with Google #3 - Duration: 2:30.

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Advice from an IT specialist - Technical Support Fundamentals by Grow with Google #14 - Duration: 1:21.

We have a lot of people that have

non-traditional backgrounds that have made here at Google.

I've worked with people who have history degrees,

I've worked with people who have economic degrees,

and they're writing scripts, automating us,

and how we can process these credits for this coins.

I think people have a misconception that you have to

have a traditional path in order to like succeed in IT.

A lot of people have followed the traditional path,

a lot of people do succeed following that traditional path,

but I think the benefit of IT is that in the end,

people just want to know whether or not you can fix the problem.

Make sure you have strong fundamentals.

They do and no coming back.

A lot of time people think that,

"Oh like I'm not going to need to worry about how to do.

I don't even know, like understand the TCP IP model or the OSI model."

That's like low level stuff.

I can focus specifically on

this one particular application or program that I'm going to be dealing with.

There are instances where you'll run

into problems where in having that foundational knowledge,

will be very integral to solving the problem.

As long as you're able to get to a point where you feel comfortable working with users,

fixing their problems and supporting them,

and the best way for you and them,

you're going to always be viable in the world of IT.

For more infomation >> Advice from an IT specialist - Technical Support Fundamentals by Grow with Google #14 - Duration: 1:21.

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How to Count in Binary - Technical Support Fundamentals by Grow with Google #11 - Duration: 3:06.

Binary is the fundamental communication block of computers,

but it's used to represent more than just text and images.

It's used in many aspects of computing like computer networking,

which you'll learn about in a later course.

It's important that you understand how computers count in binary.

We've shown you simple lookup tables that you can use like the ASCII to binary table,

but as an IT support specialist,

whether you're working on networking or security,

you'll need to know how binary works.

So let's get started. You'll probably need a trusty pen and paper,

a calculator, and some good old-fashioned brain power to help you in this video.

The binary system is how our computers count using ones and zeros,

but humans don't count like that.

When you were a child, you may have counted using ten fingers on your hand.

That innate counting system is called the decimal form or base-10 system.

In the decimal system,

there are 10 possible numbers you can use ranging from zero to nine.

When we count binary,

which only uses zero and one,

we convert it to a system that we can understand, decimal.

330, 250, 2, 40,

4 million, they're all decimal numbers.

We use the decimal system to help us figure out what bits our computer can use.

We can represent any number in existence just by using bits. That's right.

And we can represent this number just using ones and zeros.

So how does that work?

Let's consider these numbers: 128, 64,

32, 16, 8, 4, 2, and 1.

What patterns do you see?

Hopefully, you'll see that each number is a

double of the previous number going right to left.

What happens if you add them all up?

You get 255.

That's kind of weird. I thought we could have 256 values for a byte. Well, we do.

The zero is counted as a value,

so the maximum decimal number you can have is 255.

What do you think the number is represented here?

See where the ones and the zeros are represented.

Remember, if our computer sees a one,

then the value was on.

If it sees a zero, then the value is off.

If you add these numbers up,

you'll get a decimal value.

If you guessed 10, then you're right.

Good job. If you didn't get it,

that's okay too. Take another look.

The 2 and 8 are on,

and if we add them up, we get 10.

Let's look at our ASCII to binary table again.

The letter h in binary is 01101000.

Now, let's look at an ASCII to decimal table.

The letter h in decimal is 104.

Now, let's try our conversion chart again.

64 plus 32 plus 8 equals 104.

Look at that. The math checks out. Now, we're cooking.

Wow! We've gone over all the essentials of

the basic building blocks of computing and machine language.

Next, you're going to learn how we build on top of this layer of

computing to perform the task you'll do day to day.

For more infomation >> How to Count in Binary - Technical Support Fundamentals by Grow with Google #11 - Duration: 3:06.

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What is IT? - Technical Support Fundamentals by Grow with Google #2 - Duration: 4:23.

Welcome to course one, Technical Support Fundamentals.

My name is Kevin Limehouse and I work as

a support specialist for platforms building DoubleClick at Google.

Looking back, I can trace from my passion for IT began,

to an actual moment when I was eight years old.

My parents were about to throw away our old busted computer,

but I managed to convince my mom to let me keep it.

I remember the moment when I slowly started disassembling it,

kept digging deeper and deeper unscrewing

every little piece I can get my hands on and I was hooked.

By the time I was 12 or 13 years old,

I became the de facto IT support

for my entire family and that's no small feat considering,

I have 11 aunts and uncles and over 35 cousins.

My parents both grew up in very small rural towns in South Carolina.

Growing up in the Jim Crow south through the mid 1950s and 1960s,

they were taught at an early age that one of

the better methods to get ahead was through education.

This lesson was instilled in me and my sister and I

ended up going to university to study computer science.

I graduate at school right at the end of the 2007, 2009 recession,

but thankfully I secured a job at Google in IT support,

where I work with users,

solving their issues and supporting the IT inventory.

And now I've been working in IT for

seven years and my current role as a support specialist,

I provide technical and billing support to the Google sales teams which

involves everything from troubleshooting to creating forms or editing automation scripts.

Now you know a little bit about me. Let's start from the beginning.

What is information technology?

Information technology has completely

transformed your life in ways that you may not even realize.

Thanks to IT, we can communicate massive amounts of

information to people and organizations across the world, in the blink of an eye.

Computers power everything from calculators, to medical equipment,

to complex satellite systems and the trading desk of Wall Street.

They are powerful and invaluable tools to help people get

their work done and enable us to connect with one another.

So what exactly is information technology?

IT is essentially the use of digital technology,

like computers and the internet,

to store and process data into useful information.

The IT industry refers to the entire scope of all the jobs

and resources that are related to computing technologies within society,

and there are a lot of different types of jobs in this field,

from network engineers who ensure computers can communicate with each other,

to hardware technicians who replace and repair components,

to desktop support personnel who make sure

that end users can use their software properly.

But IT isn't just about building computers and using the Internet,

it's really about the people.

That's the heart and soul of IT support work.

What good is technology or information if people

can't use technology or make sense of the information?

IT helps people solve meaningful problems by using technology,

which is why you'll see its influences in education, medicine,

journalism, construction, transportation, entertainment,

or really any industry on the planet.

IT is about changing the world through the ways we collaborate,

share and create together.

IT has become such a vital tool in modern society that people and

organizations who don't have access to IT are at a disadvantage.

IT skills are becoming necessary for day to day living,

like finding a job, getting an education and looking up your health information.

Maybe you're from a community where there wasn't any internet,

or you couldn't afford

a superfast computer and had to use one at your school or library instead.

There are many social and economic reasons why

some people have digital literacy skills and other people do not.

There's growing skills gap is known as the digital divide.

People without digital literacy skills are falling behind.

But people like you are the real solution to bridging that digital divide.

Overcoming the digital divide,

not only involves confronting and understanding

the combination of socio economic factors that shape our experience,

but also helping others confront and understand those experiences.

By getting into IT, you'll help serve those in your communities or

organizations and maybe even inspire a new generation of IT pioneers.

When I think about solving the digital divide,

I can't help but think of all the opportunities and breakthroughs that folks from

diverse backgrounds and perspectives in the industry can bring.

By bringing more people of color, more women,

more ethnically diverse people into the IT fields,

we're bound to see unique new ideas and products that we

haven't even begun to imagine that benefits everybody.

For more infomation >> What is IT? - Technical Support Fundamentals by Grow with Google #2 - Duration: 4:23.

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Computer Architecture Overview - Technical Support Fundamentals by Grow with Google #13 - Duration: 3:04.

In the last video I mentioned that people don't need to understand how a computer

works for them to use it, because abstraction makes things simpler for us.

That's technically true, but since you're stepping into the world of IT,

you do need to understand all the layers of a computer and how they work.

It's essential that you understand how the different pieces interact so

you can resolve any issue that may arise.

For the rest of this course we'll deep dive into the layers of

computer architecture, and learn all the parts that make up a computer.

A computer can be cut into four main layers, hardware,

operating system, software, and users.

The hardware layer is made up of the physical components of a computer.

These are objects you can physically hold in your hand.

Laptops, phones, monitors, keyboards, you get the idea.

In the next lesson you'll learn all of the components of the computer and

how they work.

You'll even be able to build your own computer by the end of this module.

The operating system allows hardware to communicate with the system.

Hardware is created by many different manufacturers.

The operating system allows them to be used with our system,

regardless of where it came from.

In the next few lessons, you'll learn about the major operating systems

that we use today, and you'll be able to understand

all of the underlying components that make up an operating system.

By the end of these lessons, you'll have a strong grasp on the major components of

any operating system, like Android or Windows, and

use that knowledge to navigate any operating system.

The software layer is how we as humans interact with our computers.

When you use a computer, you're given a vast amount of software that you interact

with, whether it's a mobile app, a web browser, a word processor,

or the operating system itself.

Later in this course, we'll learn how software is installed on our systems, and

how we interact with different types of software.

The last layer may not seem like it's part of the system, but

it's an essential layer of the computer architecture, the user.

The user interacts with the computer and she can do more than that.

She can operate, maintain, and even program the computer.

The user layer is one of the most important layers we'll learn about.

When you step into the field of IT, you may have your hands full with

the technical aspects, but the most important part of IT is the human element.

While we work with computers every day, it is the user interaction that makes up most

of our job, from responding to user emails to fixing their computers.

By the end of the course,

you'll also learn how to apply your knowledge of how a computer works

to fix real world issues that can sometimes seem random and obscure.

We'll do this by learning how to utilize problem solving tactics to identify

issues and solutions.

There's a lot ahead.

The next instructor you're going to meet is a friend of mine, Devon.

And I know there's no better person to teach you about hardware.

He'll even show you how to build a computer from its component parts,

pretty cool.

But before you get to building that computer, we've got a quiz coming up for

you on binary counting.

For more infomation >> Computer Architecture Overview - Technical Support Fundamentals by Grow with Google #13 - Duration: 3:04.

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Binary Code - Technical Support Fundamentals by Grow with Google #10 - Duration: 2:41.

You might be wondering how our computers get these ones and zeros.

It's a great question. Imagine we have a light bulb and

a switch that turns the state of the light on or off.

If we turn the light on,

we can denote that state is one.

If the light bulb is off,

we can represent the state is zero.

Now imagine eight light bulbs and switches,

that represents eight bits with a state of zero or one.

Let's backtrack to the punched cards that were used in Jacquard's loom.

Remember that the loom used cards with holes in them.

When the loom would reach a hole it would hooked to thread underneath,

meaning that the loom was on.

If there wasn't a hole,

it would not hook the thread, so it was off.

This is a foundational binary concept.

By utilizing the two states of on or off,

Jacquard was able to weave intricate patterns of the fabric with his looms.

Then the industry started refining the punch cards a little more.

If there was a hole,

the computer would read one.

If there wasn't a hole, it would read zero.

Then, by just translating the combination of zeros and ones,

our computer could calculate any possible amount of numbers.

Binary in today's computer isn't done by reading holes.

It uses electricity via transistors allowing electrical signals to pass through.

There's an electric voltage,

we would denote it as one.

If there isn't, we would denote it by zero.

For just having transistors isn't enough for our computer to be able to do complex tasks.

Imagine if you had two light switches on opposite ends of a room,

each controlling a light in the room.

What if when you went to turn on the light with one switch,

the other switch wouldn't turn off?

That would be a very poorly designed loom.

Both switches should either turn the light on or off depending on the state of the light.

Fortunately, we have something known as logic gates.

Logic gates allow our transistors to do more complex tasks,

like decide where to send electrical signals depending on logical conditions.

There are lots of different types of logic gates,

but we won't discuss them in detail here.

If you're curious about the role that

transistors and logic gates play in modern circuitry,

you can read more about it in the supplementary reading.

Now we know how our computer gets its ones and

zeros to calculate into meaningful instructions.

Later in this course, we'll be able to talk about how we're able to turn

human-readable instructions into zeros and

ones that are computer understands through a compilers.

That's one of the very basic building blocks of

programming that's led to the creation of our favorite social media sites,

video games, and just about everything else.

And I'm super excited to teach you how to count in binary, that's up next.

For more infomation >> Binary Code - Technical Support Fundamentals by Grow with Google #10 - Duration: 2:41.

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IT Support Specialist Career - Technical Support Fundamentals by Grow with Google #7 - Duration: 1:13.

I think I realized I could pursue this like IT support

as a career my freshman year of high school.

So, I took an intro to computer applications class and

that's when you just learn about like a lot of the like the very,

very basics of computers.

And our teacher always talked about how this is where the world is going.

This is in 2001 and getting this foundational knowledge at a young age of 14,

15 is like going to help you a lot and you're

moving into a college and leaving school and trying to get an actual job.

Well fortunately enough, my first job was working with Google.

I started here maybe a month after graduating and I was like doing like very,

very entry level low level tech support.

One of the best memories,

one like the best accomplishments I think I have from

my IT support job was training some of

the new people in the program that I was a part of.

So, I guess, it's like a win knowing that not only

myself who eventually left the program and went on to other things,

people that I brought on,

helped train, helped teach,

have moved on and done better things.

For more infomation >> IT Support Specialist Career - Technical Support Fundamentals by Grow with Google #7 - Duration: 1:13.

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Abstraction - Technical Support Fundamentals by Grow with Google #12 - Duration: 2:19.

When we interact with our computers we use our mouse, keyboard or

even a touch screen.

We don't tell it the actual zeros and ones it needs to understand something.

But wait, we actually do.

We just don't ever have to worry about it.

We use the concept of abstraction to take a relatively complex system and

simplify it for our use.

You use abstraction every day in the real world, and you may not even know it.

If you've ever driven a car,

you don't need to know how to operate the transmission or the engine directly.

There's a steering wheel, some pedals, maybe a gear stick.

If you buy a car from a different manufacturer,

you operate it in pretty much the same way

even though the stuff under the hood might be completely different.

This is the essence of abstraction.

Abstraction hides complexity by providing a common interface, the steering wheel,

pedals, gear stick, and gauges in our car example.

The same thing happens in our computer.

We don't need to know how works underneath the hood.

We have a mouse and a keyboard we can use to interact with it.

Thanks to abstractions,

the average computer user doesn't have to worry about the technical details.

We'll use this under the hood e metaphor throughout the program to describe

the area that contains the underlying implementation of the technology.

In computing, we use abstraction to make a very complex problem,

like how to make computers work, easier to think about.

We do that by breaking it apart into simpler ideas that describe single

concepts or individual jobs that need to be done, and then stack them in layers.

This concept of abstraction will be used throughout this entire course.

It's a fundamental concept in the computing world.

One other simple example of abstraction in an IT role that you might see a lot

is an error message.

We don't have to dig through someone else's code and find a bug.

This has been abstracted out for us already in the form of an error message.

A simple error message like file not found actually tells us a lot of information and

saves us time to figure out a solution.

Can you imagine if instead of abstracting an error message

our computer did nothing and we had no clue where to start looking for answers?

Abstraction helps us in many ways that we don't even realize.

For more infomation >> Abstraction - Technical Support Fundamentals by Grow with Google #12 - Duration: 2:19.

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From Abacus to Analytical Engine - Technical Support Fundamentals by Grow with Google #5 - Duration: 5:46.

When you hear the word computer,

maybe you think of something like a beefy gaming desktop with flashing lights,

or maybe you think of a slim and sleek laptop.

These fancy devices aren't what people had in mind when computers were first created.

To put it simply, a computer is a device that stores

and processes data by performing calculations.

Before we had actual computer devices,

the term computer was used to refer to someone who actually did the calculation.

You're probably thinking that's crazy talk.

A computer lets me check social media, browse the Internet,

design graphics, how can it possibly just perform calculations?

Well, friends, in this course,

we'll be learning how computer calculations are baked into applications,

social media, games et cetera,

all the things that you use every day.

But to kick things off,

we'll learn about the journey computers took from

the earliest known forms of computing into the devices that you know and love today.

In the world of technology,

and if I'm getting really philosophical, in life,

it is important to know where we've been in

order to understand where we are and where we are going.

Historical context can help you understand why things work the way they do today.

Have you ever wondered why the alphabet isn't laid out in order on your keyboard?

The keyboard layout that most of the world uses today is the qwerty layout,

distinguished by the Q, W, E, R,

T, and Y keys in the top row of the keyboard.

The most common letters that you type aren't found on the home row,

where your fingers hit the most.

But why?

There are many stories that claim to answer this question.

Some say it was developed a slow down typist so

they wouldn't jam old mechanical typewriters.

Others claim it was meant to resolve problem for telegraph operators.

One thing is for sure,

the keyboard layout that millions of people use today isn't the most effective one.

Different keyboard layouts have even been created to try and make typing more efficient.

Now that we're starting to live in a mobile-centric world with our smartphones,

the landscape for keyboards may change completely.

My typing fingers are crossed.

In the technology industry,

having a little context can go a long way to

making sense of the concepts you'll encounter.

By the end of this lesson,

you'll be able to identify some of

the most major advances in the early history of computers.

Do you know what an abacus is?

It looks like a wooden toy that a child would play with,

but it's actually one of the earliest known computers.

It was invented in 500 BC to count large numbers.

While we have calculators like the old reliable TI-89s or the ones in our computers,

abacuses actually are still used today.

Over the centuries, humans built

more advanced counting tools but they still

required a human to manually perform the calculations.

The first major step forward was the invention of

the mechanical calculator in the 17th by Blaise Pascal.

This device used a series of gears and levers

to perform calculations for the user automatically.

While it was limited to addition, subtraction,

multiplication and division for pretty small numbers,

it paved the way for more complex machines.

The fundamental operations of

the mechanical calculator were later applied to the textile industry.

Before we had streamlined manufacturing,

looms were used to weave yarn into fabric.

If you wanted to design patterns on your fabric,

that took an incredible amount of manual work.

In the 1800s, a man by the name of Joseph Jacquard invented a programmable loom.

These looms took a sequence of cards with holes in them.

When the loom encountered a hole,

it would hook the thread underneath it.

If it didn't encounter a hole,

the hook wouldn't thread anything.

Eventually this spun up a design pattern on the fabric.

These cards were known as punch cards.

And while Mr. Jacquard reinvented the textile industry,

he probably didn't realize that his invention would

shaped the world of computing and the world itself today.

Pretty epic Mr. Jacquard, pretty epic.

Let's fast forward a few decades and meet a man by the name of Charles Babbage.

Babbage was a gifted engineer who developed a series of machines that are

now known as the greatest breakthrough on our way to the modern computer.

He built what was called a difference engine.

It was a very sophisticated version of some

of the mechanical calculators we were just talking about.

It could perform fairly complicated mathematical operations but not much else.

Babbage's follow up to

the difference engine was a machine he called the Analytical Engine.

He was inspired by Jacquard's use of punch cards to automatically

perform calculations instead of manually entering them by hand.

Babbage used punch cards in his Analytical engine to allow

people to predefine a series of calculations they wanted to perform.

As impressive as this achievement was,

the Analytical engine was still just a very advanced mechanical calculator.

It took the powerful insights of a mathematician named

Ada Lovelace to realize the true potential of the analytical engine.

She was the first person to recognize that the machine

could be used for more than pure calculations.

She developed the first algorithm for the engine.

It was the very first example of computer programming.

An algorithm is just a series of steps that solves specific problems.

Because of Lovelace's discovery that algorithms could

be programmed into the Analytical engine,

it became the very first general purpose computing machine in history,

and a great example that women have had some of

the most valuable minds in technology since the 1800s.

We've covered a lot of ground already,

learning about how primitive counting devices like the abacus

evolved into huge complex devices like the Analytical engine,

proof that there was life before social media.

In the next video, we'll learn about how

these mechanical machines made the leap into modern computing.

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