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Hi there, I'm Angela Brown, and this is Ask A House Cleaner.
This is a show where you get to ask a house cleaning question,
and I get to help you find an answer.
Now, today's question comes from Kathy, and she's headed over to Mrs. Randall's house
with a confirmed appointment to clean her house.
When she gets there, Mrs. Randall's car is in the driveway,
and Mrs. Randall is at home asleep.
Kathy wants to know, "Do I stay and clean the house, and just try to be very quiet,
and not run my vacuum until the very last, or do I just leave,
or do I reschedule the appointment?
This is really weird, and this has never happened to me before.
What am I supposed to do?"
All right, well Kathy, you confirmed 24 hours in advance, you do have a confirmed appointment,
Mrs. Randall is expecting you. And so whatever may have happened at the last minute, comes
down to your cancellation policy.
If you charge full price for a last minute cancellation, Mrs. Randall may not have called
you, because she still wants her house cleaned.
But if she's at home sick, that's something else that needs to be taken into consideration.
What do you do in this scenario?
There's only one thing you can do, you're a house cleaner,
and your job is to clean houses.
That's what you're there to do, that's what you're being paid to do.
You're not being paid to read people's minds, you're not being paid to guess what's going
on in Mrs. Randall's life, not your responsibility.
Pick up the phone and call her.
Most people keep their cell phones within reach of their bed,
so they can receive texts or phone calls.
So you can call Mrs. Randall and say,
"Hey, Mrs. Randall, I'm here at your house.
I noticed that your car is in the driveway, and it seems like you're upstairs asleep.
Did you miss your alarm, or are you staying at home today?
Do you want me to just skip your cleaning today?
It will still be a full charge, and I don't have any other rescheduling options.
You'll just have to skip it if you want to sleep through,
but I wanted to give you the courtesy."
Then she has a choice.
She can say, "You know what, I got a hangover, my head hurts really bad,
the vacuum's going to kill me.
Please go away.
That's fine, I'll pay you the money, whatever."
Or she can say, "No, in fact, I'm just catching up on a couple of hours of sleep.
If you want to work downstairs that's fine, the vacuum won't bother me, I have earplugs."
She can convey that information to you, and then she can also let you know,
"Skip the master bedroom and the master bath today, I got it covered," or, "It's not a big deal,"
or, "I want to sleep through."
She's going to give you that information.
It's not your job to second guess, and it's not your job to just randomly go away.
Because if she's expecting you to clean the house, you can still clean all the rest of the house,
and not clean the room that she's in.
Or by the time you get to the room she's in,
she'll be up and about, and she can move to another room while you then do that room.
It might throw you off schedule a little bit, you may have to restructure your pattern of
cleaning her house, but if you let her know that you're there,
she knows you're there on time.
And if you let her know that you're concerned, either way,
you're concerned, you're the concerned house cleaner.
Then she can direct you what to do next.
Don't second guess, and don't take it on yourself just to leave, because you have no idea what's
actually going on in there.
It could be that there's something really weird going on, that maybe she's had a stroke
or something, and so maybe she needs you to call 911.
I mean, you have no idea.
Don't make assumptions, because that's not your job.
Just give her a call and find out, and if she does not answer her phone, if the phone
is on cell phone mode, or it's on ... what is it?
Airplane mode, I would knock on her door.
I would get her attention, and just say, "Hey, what's up?
Just wanted to check in on you and make sure you're okay, because this that you're here
at the house, is really out of the ordinary.
This is not the norm, I just want to make sure you're okay."
Then take your cues from her.
Alrighty, so that's my two cents.
Until we meet again,
leave the world a cleaner place than when you found it.
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