Our work spaces are open spaces,
collaborative, pet-friendly.
We think that if having a pet
makes your work more enjoyable
and you have a great employee experience
you can provide a great customer experience.
Hi my name is Fulter Hong
I'm a Googler on our customer care team
in Ann Arbor Michigan.
I'm a manager of our global customer care team.
We help our customers get the most out of the web
we provide customer support
and make sure they have a great experience
with our advertising products.
What that actually means is
if a customer needs help with a billing issue
understanding how our product works
and how to optimize it for their customers.
Our job is to make sure that we are there for them
whenever they need us and
however they need us to be successful on the web.
Here's our cafe space this is where
I have breakfast and lunch.
I have a lot of one-on-one meetings
I collaborate with a lot of different partner teams
I bring in community guests.
Great place for our Googlers to be able to connect
with each other and to be creative
collaborative on a day to day basis.
I graduated from Case Western Reserve University
in electrical engineering.
I'm able to use my ability to think as an engineer
helping me solve day-to-day problems
but I'm actually not building the products itself.
I'm able to take advantage of the classes
and the skills they learned in the
Masters of Engineering and Management program
in the business side of my day-to-day responsibilities.
Two things about my day are typical.
one is every day I get to work on interesting problems
and different challenges.
The meetings might be around hiring
might be around developing our teams
and coaching people.
They could be really trying to improve the effectiveness
of our operations or refining processes.
The second part of my job that's pretty
consistent everyday
is I get to work with people.
So I have a great team here in Ann Arbor
but I also work everyday with people
from around the country
at our different Google offices as well as
collaborate with our global partners
around the world.
Google has been a great brand
I had a couple great brands early in my career
from being at Case Western Reserve
being at G.E.
and spending the last 10 years at Google
Google is an exciting place to work
it's dynamic it's always evolving and changing
it challenges us
and our facilities really allow us to bring our
best selves to work each day.
I'm only probably two or three clicks away
it's not hard to find my contact information
I love talking to students
about you know their questions
their career aspirations
and giving them some advice
on types of jobs to apply for
at Google or elsewhere.
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