Yes, hello?
Krainer here, I'd like a person to accompany me to the shops
on Monday at 1.30 p.m.
OK, great, thanks.
Jerome, Mr Krainer called
for help with his shopping and for some jobs at home.
Fine, see you. - Super, see you soon.
Jerome Nicolet is a so-called "Wili".
He helps senior citizens with their shopping.
The helpers are long-term unemployed persons like Jerome Nicolet or refugees.
70-year-old Wilfried Krainer is one of the senior citizens
who can go shopping without any problems thanks to these helpers.
Once a week he takes the bus into town.
Mr Krainer, how important is it for you
that you can continue to go shopping independently?
It's very important for me.
In this case I can retain my autonomy.
And I can be autonomous.
This is very very important for me.
The senior citizens and the helpers meet in the shop.
Hello, are we going shopping together as usual?
They go through the shopping list together.
Grapes, clementines, lemons, tomatoes,
that's all there.
So let's take these. Or shall we take these in the bag.
But not such a big one.
Straight on and then left. Not there, carry on, carry on.
You can put it in here. Wherever there's room.
Mr Krainer, is it important for heavy items in particular
that you have help?
Absolutely.
But also in general, there's quite a lot.
That would be too heavy for me.
Why do you go shopping with him if he does everything?
I have to pay, he doesn't handle the money.
If we do it together
it's easy for me and "practical", as they say.
For Jerome Nicolet, who has been out of work for a long time,
and who used to work as a forester,
this task is more than just a job:
It's the first time that I'm mentally tired.
A new situation for me. But that's also a good thing.
I feel useful. Finally.
After the joint shopping trip
Jerome Nicolet brings everything back to the senior citizen's house.
However, one disadvantage of the project
is that the service is only made use of at one supermarket
in Biel so far.
So many seniors don't take advantage of the service.
The project manager thinks that the Wili service is therefore used
only by a small number of senior citizens.
You have to remember
that we're currently in the test phase.
In the one-year pilot project we decided
to offer the assistance service for senior citizens in one supermarket.
Elderly people have their habits.
They find it difficult to shop in a place they're not used to.
The Wili helpers assist the senior citizens after shopping too,
at home.
They put the shopping away, take out the rubbish,
or water the plants.
This all-inclusive service costs 8 francs.
The city of Biel supports the charitable project
in its role as an employer for integration work.
Experts view the shopping assistance for senior citizens as a lighthouse project,
an idea that's worth copying.
There you are. - See you again!

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