Hey, everyone. I'm Lindsay with Zillow Group,
here today with a little bit of a different conversation
than you might be used to hearing from us.
This is PA Pro Tips,
where we're sharing tips from pros just like you.
Joining me is Mackinzie Ross.
She is a productivity coach with Keller Williams Group One in Reno, Nevada
Hey. Hello. How you doing?
Good. How are you?
Great. Productivity coach is a really interesting title.
What does that mean? What do you actually do?
I'm a real estate coach,
so I help agents new to the business
get into the business and get them up and going,
and get them into real estate and selling homes
and really building that awesome connection with clients.
So for somebody who is new,
or about to take the plunge into real estate,
if you could go back in time
and give some advice to your newly-minted self,
what do you think it would be?
Oh, I have three things that I live by,
and that I tell everybody:
Get comfortable being uncomfortable.
Don't fight yourself. And —
It's the sound of your voice, so get over it.
Really? Like I was always so scared to do videos,
or talk, or do whatever, because of my voice and —
Really, get over it.
I want to ask you about that make-or-break moment
when you get on the phone.
Having a conversation with somebody, and converting that
from a potential conversation into a lead —
what are your most successful strategies
when it comes to that moment?
First and foremost is always a phone call —
you have to make the phone call with somebody and let them know
that there really is a person on the other side of that line.
And the second one is, we're in a new age of technology
and, really, text messages are the way to go,
with a 98 percent open rate.
I want people to see my content, and I want people to see me.
So sometimes just sending a business card photo is really good,
and sometimes just telling them who you are,
and say, "Hey, I'm here for your — Let me help you."
When you do actually make that first phone call,
and you do connect with them, once you get off the phone,
make sure to write notes about what you talked about, 'cause we're humans,
and I can't remember what I ate for breakfast,
let alone what I just talked to somebody on the phone about two weeks ago.
I'm sure a lot of agents out there want to know,
when it comes to contacting potential clients,
how much is too much?
Is there a happy medium in there?
Probably, but I go and go and go until somebody says, "Stop."
Or always the best conversation to have is,
"How often would you like me to talk to you?
What is the best way to communicate with you?
Is it e-mail? Is it text message? Is it a phone call? Is it face-to-face?"
What is it that they want? Ask them; they'll tell you.
So I'm sure you get a curveball every now and then.
Walk me through the trickiest question
that you often get from a potential buyer on that first phone call.
I try to categorize their questions or their objections into two categories.
I try to figure out if it's an objection,
and objections are usually something that requires just a little bit more information.
And then sometimes it's somebody's opinion, and those are not curable,
or things that I have no control over or I can't fix.
One of the things I think we all get as real estate agents is,
"What are your fees?"
Or, "How do I get to the first house?
I just want to see the first house."
And you just kind of have to roll with it,
and figure out a way to get in front of them
and explain what you do as an agent,
and that you really do, as a buyer, work for free.
When it comes to information, you were talking about
how texting is kind of king for you these days.
Yep.
So now in the Premier Agent app
you can actually send and receive texts
not only through your computer, but also on your phone.
It's seamless. It's integrated.
How much has that functionality been able to help you
when it comes to reaching out to clients?
Big time. With being on the go all the time,
traveling and being out of the office,
I can't be attached to my computer all the time.
And having that option to bring it on my tablet
or on my laptop or even my phone,
and being able to text somebody
and carry all that information everywhere I go —
it's amazing.
Just a reminder, if you wanna follow along,
you can download the Premier Agent app yourself for free.
Just search Premier Agent in the app store
or on Google Play. So now you've made contact,
and you have to set out on your plan of action.
Walk me through how you coach agents
to stay one step ahead of what the client wants.
Know your market. Ask lots of questions.
Ask the client what they want. Dive deeper into their feelings
and their wants and their goals of a home.
Most of the time they will mention if they have a hobby,
or a commute to work, or children,
and those are really important things for them.
Pay attention to those, and really build their home
basis and home search off of that.
I'm sure you have had clients who ended up
in a very different house
than they initially said they wanted.
How do you navigate that?
Oh, you know, my favorite is always,
"I want a one-story," and they end up in a tri-level.
And that's okay. I try to show them each option,
one of each, so at least they have a general idea
of what each of them are, and we kind of just go from there.
And I kind of feel it out and see what they have,
and most often than not, you can kind of see what they're looking at
and really fall into arming yourself with information
that they don't know that you have.
And you can really figure out the path by just seeing what they like.
I also wanna ask you about My Agent,
which is another new feature that we have,
so that when a client logs into Zillow or Trulia,
you're the only agent that they see.
And the other interesting thing about it is,
you can actually track their activity
and see what homes they're looking at.
Yeah. My Agent is one of those things
that I never really thought was even possible,
and to have that option to send somebody an invitation to be friends,
almost, on Zillow, it really makes it easy.
You can see what they're doing, and really follow up with them,
and really arm yourself with some really good information
to make sure you're helping them in the way that they need.
And maybe they don't know what to ask,
but you know exactly what to do, because you're the professional.
And being the only agent on there that they see,
that they can reach out to and ask a question to,
and not be bombarded with phone calls
from a bunch of other agents, that's amazing.
So another feature is that you can actually see
when a client is active again. So after they've gone cold,
you can see when they're picking up that search one more time.
It's amazing to be able to have that in your back pocket,
to be able to reach out to somebody
when they've stopped talking to you.
And once they start to look at homes,
and they look at one a couple times,
that's the time to call them and say,
"Hey, I saw this amazing home,
and I thought of you when I saw it."
So now you've really gotten what that client
is looking for dialed in.
Then of course comes the upkeep, whether it's daily or weekly.
What do you coach agents on when it comes to that?
To-do lists are always one of those things
that pile up and pile up,
and you never get everything done on your to-do list.
So one of the things that I've found is notes
and your calendar. Stay on top of your notes,
and stay on top of your calendar.
Put all those next follow-ups in there,
but tasks really help with that.
Tasks will tell you when to follow up
with somebody that's 12-plus months out,
so that you're not contacting them too frequently,
and you're not letting a 30-day buyer fall through the cracks
which happens often.
I know you've been using this feature,
and it's one of the new things
that we've introduced in the PA app,
but it allows you to create a task list,
and then carry it with you
whether it's on your phone or your computer.
Because it's no help if you create a task list
and then leave it at home or in your office.
So now, using the PA app, you can actually create a task list,
carry it with you wherever you go,
and check things off when you get it done.
Yeah. And it tells you exactly
when you're supposed to follow up with somebody,
so you're never following up too frequently,
and you're really staying on top of what you're supposed to be doing.
Mackinzie, thank you so much
for sharing all of your tips with me
and with the rest of our PA community at home.
Of course.
And if you want to share your own tips
when it comes to lead conversion
and some of the things that have worked for you,
you can share those on social media
with the hashtag #PAProTips.
Thank you so much for tuning in for this episode of PA Pro Tips,
and we'll see you next time.
For more infomation >> PA Pro Tips | Ep 1: Lead Follow-up - Duration: 7:33.-------------------------------------------
April mom wean Spring baby stop follow her cos afraid of problem happen to her | Monkey Daily 1342 - Duration: 10:44.
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Peter baby very happy & follow mom find food | Peter happy to play like this | Monkey Daily 1343 - Duration: 10:23.
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Princess Charlotte and Prince George will soon have to follow strict protocols - Duration: 4:37.
Royal historian and author Marlene Eilers Koening toldHello! this week the children must bow and curtsy to their great-grandmother, Queen Elizabeth II, at public engagements
"Certainly by age five," she said. "The only person they will curtsy or bow to is the sovereign
A royal highness does not curtsy to another royal highness. Yes, there are articles that state this, but it is not true
" George, who turned five on July 22, will soon be expected to begin publicly bowing to the Queen
The magazine noted it's likely that the future king has done so in private when greeting the 92-year-old monarch
Charlotte, who turned three in May, has a couple more years before she begins following her brother, who is third in line to the British throne
However, she was spotted last summer giving a mini curtsy to diplomats while on a royal tour with her parents
"Curtsying and bowing is etiquette, nothing to do with precedence," Koening said
"You bow or curtsy the first time you see the sovereign and then again when you leave
"At Christmas at church, we saw the Cambridges and Prince Harry and Meghan curtsy and bow when the Queen arrived and left
Other royals including Charles did not because they had come from Sandringham and had already seen the Queen
" Women's World added the royal children, who all have "His Royal Highness" or "Her Royal Highness" before their names, do not have to genuflect in front of their parents
They also don't have to bow for their older relatives. But the children aren't the only ones learning proper royal etiquette
Sir William Heseltine, former private secretary to the Queen, revealed that members of the royal family should wait until the monarch retires to bed, before they also hit the hay
In an interview for the book, The Royals In Australia, Heseltine shared that "nobody felt it right to go to bed before the Queen did"
While this tradition is something Meghan Markle may need to adopt now that she's officially the Duchess of Sussex, it was something Princess Diana struggled with
"For Diana the long royal evenings were agony," he said. "There'd be an hour or so in the sitting room of everyone sitting around making conversation, and nobody felt it right to go to bed before the Queen did
"And Diana was driven to such extremes that she'd excuse herself and go to bed, which was thought to be rather bad form going to bed before the Queen
" The bedtime tradition isn't the only rule the former Suits star will need to learn
Last month, it was claimed the 36-year-old had breached royal protocol after an Irish politician suggested she was pleased with Ireland's abortion referendum result
According to the UK Parliament website: "Although not prohibited by law, it is considered unconstitutional for the Monarch to vote in an election
" Reports also surfaced that should Meghan become pregnant, she is unlikely to be allowed to have a baby shower
Royal expert Victoria Arbiter said throwing an elaborate baby shower is unheard of for members of the British monarchy
"While the royals are very wealthy … a lavish baby shower would be seen as highly inappropriate … there's nothing they can't go and but themselves," she told the Daily Mail
This story originally appeared on Fox News and is republished here with permission
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Follow this trading rule. You'll thank me later! - Duration: 6:17.
Follow this trading rule. Don't be a dummy! with David Moadel
welcome to looking at the markets with David Modell there's a video I made
already called the three day rule some people listen some people don't so I'm
just gonna reinforce this right now you've got to follow the three day rule
if you're a swing trader and you like to buy stocks you like to buy companies on
the dip meaning when they go down a lot maybe the stock goes down a lot because
of a bad earnings report or because of bad news or a scandal or whatever okay
maybe Apple just didn't sell as many devices as they usually sell something
like that but you believe it's gonna recover you believe it's a great company
you believe it's gonna go back up I know it's tempting to just jump in there
right after the stock price goes down a lot but I'm going to encourage you to
wait three trading days at least I'm not saying you buy immediately after three
trading days have passed after a big dip in the price I'm saying you just look at
it okay and if the price action is starting to go sideways or better yet
it's starting to curl up then that's even better
that's a time that I might get in it depends on the news it depends on why it
went down there are a lot of things to look at alright so let's look at some
examples right now of what happens if you don't follow that rule okay this is
Twitter this is Twitter stock right here and let's take a look at Twitter stock
let's see what happened if you didn't follow that rule alright well it had a
big big drop there right and maybe you were tempted to get in maybe you're
tempted to get in on Friday well now it is
Monday and it's down another six over six percent alright so people who did
not follow the wait at least three trading days rule and then look at it
again they bought and now they're down quite a
bit what happens a lot of the time and this I know this is not a candlestick
chart this is a line chart but still imagine a very big red candle well what
often happens is is that after a very big red candle then the next trading day
oftentimes you'll get another red candle although it won't be as big and then the
next day you might get another red candle but it's even smaller okay so the
red candles get smaller than the first really big one but they're still red
it's still going down it oftentimes tends to drift downwards for at least
three trading days all right so that's Twitter that's one example here's
another one here's Facebook had a big drop
alright right there on Thursday big drop and then if you hadn't waited at least
three trading days now it's Monday and you'd be down an additional four percent
or approximately four percent so you should have waited should have applied
the three day rule here's let's take a look at PayPal it's
not as drastic looking but still a pretty sizable drop there all throughout
Friday so that's the best pretty sizable drop there and if you just jump right in
today's the next trading day Monday and you would have lost an additional three
percent or approximately three percent and this is PayPal let's take a look at
CBS this is CBS stock all right big drop on Friday big drop and if you
had just jumped right in guess what you'd be down today monday over four
percent all right so I recommend waiting at least three
trading days watch for those red candles to get smaller and smaller every day
hopefully and better yet maybe you'll get some sideways action and even better
the mat is if it starts to curl upwards and that gives you an indication that
perhaps the market is starting to forgive the company and forgive the
stock and maybe they'll go beat up on some other company and some other stock
and they'll be done beating up on the one that you're looking at and that
might be the time to get in it depends on why it went down you got to look at
the news you got to look at the chart you have to look at a number of things
okay and these are things that I help people with my name is David Modell if
you'd like some help with trading chart reading investing putting together a
plan for your trading and or investing you can email me anytime my email
address is David Modell at gmail.com I also offer an alerts service if you like
alerts alerts or signals as to what I'm buying and when I'm buying it and
selling it we can talk about that as well if you like this video please give
it a thumbs up on YouTube and please leave comments and subscribe to my
youtube channel and hit that Bell on YouTube so you can receive the latest
updates whenever I put out these financial educational videos it's
important you got to follow that three day trading rule you don't have to but I
do and it has helped me to avoid disasters and it can help you too thank
you so much I appreciate it and I'll talk to you again soon
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Meghan Markle 'must follow this bedtime rule' when she STAYS with the QUEEN - Daily News - Duration: 2:36.
Meghan Markle, under the watchful eye of a senior palace aide, has been undergoing rigorous royal training
In the past two months, Meghan, 36 ,has learned that when dining with the Queen, she must stop eating dinner when Her Majesty does, remain neutral in her political stance and adhere to formal greetings in the presence of the Queen and other senior royals
But another tradition she must adhere to at Buckingham Palace has extended her bedtime
Sir William Heseltine, a private secretary to the Queen, revealed that members of the Royal Family must wait until the Queen herself as retired to bed
In an interview included in The Royals in Australia, Mr Heseltine says it is considered "bad form" to go to bed before Her Majesty
And according to Sir William, the royal protocol was something Princess Diana struggled with
He said "For Diana the long royal evenings were agony. "There'd be an hour or so in the sitting room of everyone sitting around making conversation, and nobody felt it right to go to bed before the Queen did
"And Diana was driven to such extremes that she'd excuse herself and go to bed, which was thought to be rather bad form, going to bed before the Queen
" In June, Twitter users claimed Meghan had breached royal protocol after an Irish politician suggested the 36-year-old was pleased with Ireland's abortion referendum result
Following the furore, the senator deleted the tweet. According to the UK Parliament website: "Although not prohibited by law, it is considered unconstitutional for the Monarch to vote in an election
" The rest of the Royal Family follows the Queen's lead to be politically neutral
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901 Shooting Follow-Up - Duration: 0:33.
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Sarkozy Follow-Up - Duration: 1:07.
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When to Follow Up for Best Results! - Duration: 1:19.
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Breaking News ⭐ Princess Charlotte and Prince George will soon have to follow strict protocols - Duration: 4:56.
SIBLINGS Prince George and Princess Charlotte are getting an early education on becoming British royals
Royal historian and author Marlene Eilers Koening toldHello! this week the children must bow and curtsy to their great-grandmother, Queen Elizabeth II, at public engagements
"Certainly by age five," she said. "The only person they will curtsy or bow to is the sovereign
A royal highness does not curtsy to another royal highness. Yes, there are articles that state this, but it is not true
" George, who turned five on July 22, will soon be expected to begin publicly bowing to the Queen
The magazine noted it's likely that the future king has done so in private when greeting the 92-year-old monarch
Charlotte, who turned three in May, has a couple more years before she begins following her brother, who is third in line to the British throne
However, she was spotted last summer giving a mini curtsy to diplomats while on a royal tour with her parents
"Curtsying and bowing is etiquette, nothing to do with precedence," Koening said
"You bow or curtsy the first time you see the sovereign and then again when you leave
"At Christmas at church, we saw the Cambridges and Prince Harry and Meghan curtsy and bow when the Queen arrived and left
Other royals including Charles did not because they had come from Sandringham and had already seen the Queen
" Women's World added the royal children, who all have "His Royal Highness" or "Her Royal Highness" before their names, do not have to genuflect in front of their parents
They also don't have to bow for their older relatives. But the children aren't the only ones learning proper royal etiquette
Sir William Heseltine, former private secretary to the Queen, revealed that members of the royal family should wait until the monarch retires to bed, before they also hit the hay
In an interview for the book, The Royals In Australia, Heseltine shared that "nobody felt it right to go to bed before the Queen did"
While this tradition is something Meghan Markle may need to adopt now that she's officially the Duchess of Sussex, it was something Princess Diana struggled with
"For Diana the long royal evenings were agony," he said. "There'd be an hour or so in the sitting room of everyone sitting around making conversation, and nobody felt it right to go to bed before the Queen did
"And Diana was driven to such extremes that she'd excuse herself and go to bed, which was thought to be rather bad form going to bed before the Queen
" The bedtime tradition isn't the only rule the former Suits star will need to learn
Last month, it was claimed the 36-year-old had breached royal protocol after an Irish politician suggested she was pleased with Ireland's abortion referendum result
According to the UK Parliament website: "Although not prohibited by law, it is considered unconstitutional for the Monarch to vote in an election
" Reports also surfaced that should Meghan become pregnant, she is unlikely to be allowed to have a baby shower
Royal expert Victoria Arbiter said throwing an elaborate baby shower is unheard of for members of the British monarchy
"While the royals are very wealthy … a lavish baby shower would be seen as highly inappropriate … there's nothing they can't go and but themselves," she told the Daily Mail
This story originally appeared on Fox News and is republished here with permission
-------------------------------------------
Lisbon Follow me around vlog day 2 englisch subs websummit - Duration: 5:17.
Lisbon Follow Me Around Blog Day 2 Don't forget to subscribe and click thumbs up!
We spent this morning with working a little bit.
Business.
It has to be done.
And now we want to walk throught Lisbon and take some pictures.
But it is colder than expected and this dress wasn't the best choice.
That's why we will head back to the apartment, so I can get changed.
And afterwards we will walk through Lisbon
before we will go to the Opening Night of the WebSummit tonight.
This outfit is much more appropriate for the weather and I am ready for Lisbon and some food.
We walked around Lisbon, had something to eat and are back at the apartment.
And it's already time to head to the Opening Night of the WebSummit.
I will leave this camera here. Maybe I will bring the GoPro, but I don't know whether I will film or not.
You'll see.
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