Hello. This presentation is called 'The Role of Technology in Strategy Execution'.
My name is Tor Inge Vasshus and I'm going to take you through some slides today and
give you my view of what technology and how technology could play an important
role. So, I would like to start with one PowerPoint slide of our company so
Corporater is a global software company focusing on business management side of
the business. We are in 18 locations around the world and worked with SAP
Microsoft, Qlik and the Big Management Consulting companies. We are also listed
in Gartner's Magic Quadrant for Strategic Corporate Performance Management
Solutions. Yes, that was all I would like to say about our company. You can find
more about our company on our website corporater.com. If you look at how
technology and technology solutions have evolved from 2000, I
created a balanced scorecard back in the end of the 90s and in the end of
the 90s, what was characterizing the solutions then was that
IT was in control. You know the systems was developed by IT. It was
run by IT. There was coding and it was very much focused on
reporting and this was the time of the big data warehouses.
If you could just gather all the data in the data warehouse, this could do
magic for you. This could do wonder for you. I think business was patient. You
know business waited for 10-15 years and some are still waiting for results from
this big data warehouses. So, what I think happened is that it
switched from the one side 'IT in control' over to 'business making an uproar' and
say you know we are so fed up; we are so tired of waiting for you guys; so instead
they started to say if you can just give me my data - the Business Analysts and the
Business people, the Controllers, and so on they said you know I have my
financial data you know I'm actually going to buy myself a software and
probably a modern BI tool where I can do my analytics and do parts of my
reporting so then they started to say ok. Just give me a space where I can
drop my data and give me a modern BI tool. They actually
started to buy this outside the IT budgets directly but these solutions
they were very specific on a domain. It could be financed - financial data,
quality did quality data, production did production data, and this was what I call
'Analyst in control'. It was kind of the clever people that could actually
operate these kind of tools you know but what I think is kind of going from the
one edge, one side 'IT' and flip completely on the other side
with very narrow focus on a specific domain. I think there
is a middle way here that is a much better way. This is what Corporater
represents. We represent the paradigm shift in the way business applications,
business management applications are built and used. Let me just show you
the founding principles of Corporater because Corporater was
founded on some core principles. One is
'Business in Control'. So, let me show you something about the philosophy behind
Corporater and how we build the software. I'm
calling this 'the seven abilities' because companies might be disabled to implement
strategy or implement other business domains or they can be able. So this is
what I call 'The seven abilities'. That was the founding principles of
Corporater. I believe that these things are the things you need to look at when
you are selecting a technology or a solution for your business. Let me
just go step-by-step through these seven abilities. The first one is
'Configurability'. There is a nice video on our website. You
can go in and take a look at it 'How does the Corporater Business
Management Platform works'. Today's business problems are often solved with
some sort of technology support often through a business application and these
applications are often custom-made to fit your unique business problem.
Developing custom applications entails high cost, long development cycles, and
inflexibility and in most cases they don't solve the real business problem. This was
true until we created the Corporator Business Management Platform. After
researching for 15 years, we have decoded business applications and made a
platform for easy configuration of business applications that solves your
business problems. The platform is built up of common processes that you will
find in most business applications - the 3 main processes, 10 sub processes
and 250 business objects representing functionality used within a business
context which we call the Business Framework or Business Model. This is the
Business Management Platform. This is business decoded and with business
decoded, you can start building up your business applications. It's easy and it's
fun. Simply drag-and-drop business objects and you have your own
application. Corporater is a unique business management platform and it's
listed in Gartner's Magic Quadrant for Strategic Corporate Performance
Management Suites. Corporater - your smart choice for configuring your business
applications. When business outcomes matter. And this is also what Gartner also
says that Corporater offers a flexible business modeling platform, configurable
configurable by business user and they say this is a big or a key
differentiator from other solutions and it also supports a dynamic business
environment. The second ability that I would like to show you a short video
about this 'Process Ability'. I think a lot of the tools today they focus on one
part of the process but now I'm going to show you a video of what we mean by
'Process Ability'. All business problems today use tools and technology in order
to achieve desired business outcome. Today's solutions are narrow and focus
only on one part of the process chain often failing to deliver any business
outcomes. A business intelligence tool focuses on analyzing data but that alone
does not give you business outcomes. A planning tool focuses on planning but
that alone does not give you business outcomes. Research shows that you need
three business components to achieve business outcome. You need to analyze,
plan and execute. We bring to you the world's first
business management platform which combines these three processes and
ensures business outcome. An Analytics platform. A Planning platform. An
Execution platform. Contact us today to see the Corporater Business Management
Platform in action. corporater - when business outcomes matter
The next ability I would like to point out is this 'Business ability' and I
think this is probably what people are striving and having most problem to
implement it in this kind of solution because all business problems are kind
of linked to a business model, this could be for strategy execution; could be a
balance scorecard model; it could be McKinsey 7s, it could be management by
objective; it could be business model or whatever you know SWOT
analysis etc. And I think it's important that the tool, the technology, the
solution, has kind of support for multiple frameworks and that you
actually are able to do this without coding. So then, when we talk about
Business Ability in Corporater, we actually talked about the possibility
with the Business Management Platform to have strategy as the glue and let's
strategy be the kind of glue that binds together
all these functional - very often silos - with the Finance, Portfolio, Governance,
Risk, Compliance, Quality, Sales, Customer HR, Operations and let Business
Intelligence be, you know, more a tool that should be contextualized that
should actually support the business. The Business Intelligence tool is not the
business. You need a business orchestration tool, a business management
platform like Corporater and let that be the modeling tool where you can
build, configure your applications, support it with the Business
Intelligence tool. So, that's the 'Business Ability' and you can easily say
create a KPI and link it up to the objective and show me the strategy map
and you know if vendor starts to kind of fumble with words and cannot show
you - walk away because you will experience difficult time to try to put
in a business application into an analytics or a reporting tool. Next
ability I would like to start with a hypothetical question or an anecdote
and this is just to do to prepare for the next
ability. 'Why isn't there a standard shoe size?'. Well it's obvious. I'm going to show
you a foot that reminded me about my grandmother you know she has used very
narrow shoes and the answer here is because there is no standard foot you
know that's why there is no standard shoe size and this is also true when it
comes to technology. Everybody says, "well why are you so
special? Why is your company so special?" We treat and we acknowledge that every
business is unique and we say shit happens or you know whether
or not we like it, this might happen like what is on the picture.
So this happens in all organizations. Let me just give you some
examples. Well this is true for all products that we produce
except for this because this is special. We should consolidate all
financial numbers including the subsidiary heir but not this
subsidiary because that is kind of under another kind of domain or should not be
a part of this KPI or don't bring these projects in because they are specially
approved and should not go into this kind of performance measure or whatever!
Very often technology is built on that we give you the column
rows and tables and you have to put in the business into that kind of fixed
structure but this kind of makes a business compromise a lot. You
know business don't want to do this. But this is not how it is and then,
there is a quarrel and there is an argument but you need to do that
there because the system is built like this you know this is the
process. This is how it works and then you need to kind of compromise. So what
we say is don't compromise on anything. If you compromise the people in your
organization would actually start doubting the system. They would get
frustrated. They will get irritated so instead of people have to adjust and
companies have to adjust to how the system is built or meant to be be used,
we say it's the 'system' that has to adapt to the unique business environment and
the unique treatment of KPIs and metrics and a business processes and
structures etc
So this is very important. I think based
on my experience probably 70-80 % of all the development cost in these kind of
projects are actually just handling exceptions. The standard stuff
is easy to handle but the adaptability and changes and the
exceptions that's what's driving most of these implementation projects and it's
also making it a hassle to operate in the future. So in Corporater how we have
done this and what is the secret about Corporater is that we have built a strong
modeling platform where you can actually - as a business user - define the object, the
models and your way of categorizing things. We also have a
template so when you add the KPI these are the objects that goes on these
certain types of KPIs but on other certain types of KPIs
you have other setups. So you can build templates and then we have
this master model where you can actually create one KPI or one objective and link
it out to your business and then you can in the live model actually overwrite and
do these kind of tweaks in order to fit specifically in these kind of deviations. So
that's why we call with adaptability, I can't you know put enough emphasis on
how important this is. If you have been through this you know what I'm talking
about. If you haven't been through it spend some time on actually making sure
that the system is adaptable and can handle change because this is
coming so fast in this global business environment where things are happening
so fast you also need a adaptability in order to succeed.
The next ability you need this 'Deployability' and the way a Corporater
Business Management Platform works is you have the platform and you do
configuration. This can be done manually or you can
have a system actually feeding the business management system, the scorecard
or whatever application you build or you can also use Excel as a template
and have Excel actually creating the application for you. So I'm
going to show you a quick video that will actually focus on this, how we can
use this to an excel template to fill and build a system. So in this short
video, Eric will show you how this works with actually having Excel built the
model for you. The way it works is like this. A customer can start with an empty workspace and begin
by downloading an excel file. This excel file can contain its own logic and Excel
is so commonly used by business users that it offers a very high level
of flexibility but in this we start with maybe modeling the organizational
structure, entering things like perspectives, objectives, KPIs, and then
the related properties of these KPIs and then we save the file then we we simply
upload it and then we deploy the model. Once the model has been imported
customers can control their own branding and in this example, we're adding a
report covers, and logos and so on or whether the
consulting partner can do this and they can begin working with the data and
these are all wired up already with with charts and graphs and so on, so they're
ready to go and even the reports are pre-built and
in this example we open up the report and everything is already pre-built and
and pre connected ready to go. This is just a brief introduction but I think it
illustrates the possibility for rapid deployment in a way that can be done by
business users with no training at all. If you can fill out an Excel form
you can build a model and you can begin working with the system. Thank You. So,
what I like with this short video from Eric is actually how easy it is to
actually let Excel be the file where you actually can fill out
new things and have the system actually read from Excel and use that as the tool
and this is what business people are used to use. You know that they
know Excel they know how to fill out and they can actually build the whole
structure based on that. Let me move on to the next ability which is 'Re-usability'.
and I think this can actually disrupt the consulting space because you hire a
management consultant, a strategy consultant or whatever and they come in
and they do a lot of the same thing in every company they are hired to. So when
I talk about re-usability, it's more towards the consultants that serves you
that they can do a much more efficient process in your company and what we are
for consulting companies is the Business Management Platform and on the Business
Management Platform they can actually create their own business models. This
could be a balance scorecard model. It could be a specific model that they are
kind of feeling strong about and they can build our methodology, how to use it
they can build all the processes into their platform and also add in the best
practices that I have seen on could be target setting could be ways of running
manage with meetings, documenting, highlighting things, alerting things or
whatever and what they can do is actually document the IP, they can resell
the IP and actually bring more value to you as a customer so this is just a good
way for the consulting companies actually to do this to build that in. The
last ability is kind of look at the 'capability' of the software so what I
would like to do is just to show some of the capabilities because that's where
you see the strength of this so I'm going to show you some client solutions
and when I say client solution this is with fake data it's with fake numbers
and it doesn't represent our customers or say business at all some of this is
based on public data that you can find on the Internet. All those are just
made-up things so yeah take a look. So we do a lot of is actually this cascading
we have been very successful in in strategy and strategy execution and what
you will see now is a solution demo that we have built for Saudi Kingdom of
Saudi Arabia and how they should transform the country with something
they called 'The vision 2030' and 'The National Transformation Plan' so how you see the how the national
transformation plan is done how its cascaded down to different entities and
how they are performing. You see Ministry of Energy, Ministry of Health, etc., and if
you go into Ministry it could be Ministry of Energy you see the relevant
objectives that they are responsible for or at least have a stake in and you can
see the initiatives that they are doing the KPIs and objectives.
You can also see how the different entities are doing it you know in a one
view it's a benchmarking dashboard here you see the KPI, the targets, this year's
performance and how they are ranked against other regions and that they
would like to compare them self against. And you can go in on KPI
you can find you know the regional benchmark, international benchmark, and
actually see how they are performing. There is more initiatives and how
initiative plays a role in you know executing the national transformation
plan and then we can go to an entity so this is an example from Saudi Aramco we
have made all publicly available information and here you see that how
they are doing it against their objectives and how the indicators, the
targets, the initiatives, and progress on this is. When we work with corporations this
is another one from Middle East this is I don't know much about this because I
don't know Arabic but this is from the Dubai governance excellence models so
this is actually how we have connected the excellence model into the
strategic framework so this is more like an EF QM kind of twist but it's improved
enhanced and it's also very much linked up to the overall strategy and this is
what I mean with strategy being the glue to align quality excellence framework, to
align financial, to align project portfolio management etc., so this is just
an example of how you can have a business management platform used for
all kind of frameworks and link it up in one tool one solution like Corporater.
This is another solution that we have built you can go in on this website and
MinOslokole.no and this is actually the city of Oslo and the school
division so they have 84 thousand students, 200 schools. They run a very
nice quality program and they work on transparency so every body can go in and
look at the school how its performing this is just translated so it's actually
Norwegian but this is translated for the purpose. You can go in
there you can see how the different schools are doing in different subjects
and if you would like to send your son or daughter to a school that is within
mathematics, physics etc because you want them to become an engineer you can easily
go in and just navigate there and say, "oh this school looks good I'm actually
sending my kid to this school" so this is just some sample screenshots from
this. This is Dubai Courts what I like about to Dubai Courts is when you enter
into the Dubai Court you can see Corporater on the screen there
it's in the reception area and you can see the performance, customer service,
public dashboard, how they actually are all doing this. It goes all the way and
show how they are performing actually all the way down to a judge level and
they do reporting, they integrate with a lot of solutions and they do
benchmarking, international benchmarking they also have implemented strategy maps
etc., Then this is an example of a special risk model you know
so here you can actually see this is a Barrier Management Solution specialized
risk model now you have bowtie diagrams on how the technical integrity of the
platform is and here you can actually navigate into for example the process
area and you can see the process management part and how the status
is in the process and also the barrier functions there probably it doesn't say
too much to you but this just shows an example of how you can orchestrate
within Corporater. You can take it also down to personal scorecards, performance
appraisal. Today there is a popular philosophy kind of coming up called OKRs
- Objectives and Key Results and this is also what you can use Corporater for.
This is another example of how you can put up initiatives etc., At the end I
would like to just show how a BI tool can be combined into Corporater. So let's
say you have a high-level kind of strategy map here
you see the objectives, the measures the targets and here you can click on one of
the objectives achieved fast ground turnaround. So there I come in I can read
about objective, I can see the assessment and this is important that again
actually connected assessment evaluations to these kind of things. You
see here you can actually see that you are navigating in a business model so
here corporate Airlines. You where on Operating Efficiency and here you go
further down and you go further down so if I mouse over here you will
actually see where I am in the model. So here I'm actually in an airline company On
ground time in minutes and I can see average time on ground. They have a
target at thirty minutes. That's all I should be on ground
otherwise I should be up in the air flying because that's how they make
money. So if you see here I'm on a KPI I can go in here look at the performance
data. I can see the development over time. I can see some bench marking how the
different regions is doing. I can see an assessment. I can click on the reporter
and actually see and get this out in a document format with the text, with the
performance graphic etc., or I can click here on detail view and actually see the
value driver trees and that the breakup of why is on ground time as I and then I
can go in as a data analyst and this is special people that are really kind of
given this task to analyze and get inside and they have statistical
knowledge what is significant, what is a kind of average we say standard
deviations and so on. So here I can click on data discovery and this is where you
will find and the BI people will actually find 'Wow yeah this is true'
so here you can do the discovery, you can drag and drop and
do all your you know analytics and find out which airline, which city, with as
other specific dates where we are a longer, other specific airports etc and
when you have done this you can put up initiatives and say I need to do
something here. I need to do something with the quality management on ground
cycle time optimization and start actually building a project here. So on
time cycle optimization as you see we need to do something with the unload
passenger the cleaning crew on board or float pack package etc and here you can
put this in and say when should it start and actually assign this to others
Another important aspect of strategy execution could be risk
management. So I'm just going to show you On ground time risk.
and here you see what can actually make the plan be longer than expected.
It could be Late personal, it could be weather aircraft equipment there etc.,
This is just an example of how things can be tied together.
and at the end, I would like to just summarize with the question that I started with in this presentation
about technology for strategy execution
Does it have a role?
Yes. Definitely!
Technology can have a role if its 'able' you
If its not disabling you but it's actually giving you the
ability to orchestrate a strategy - tell a story
Of course. You know this is the minimum.
If it can create an alignment from top to bottom
That you can actually cascade your strategy definitely.
I think an another important thing that the system should be able to do is to actually
create commitment. The way you can actually agree on priorities. What should we prioritize first, second, etc.,
These systems should also drive actions.
And it should also communicate, clarify strategy.
So there is a verbal component here as well that should be supported.
It should also track the progress of your execution and drive the process with an execution engine supporting you.
This is what we have in Corporater.
and it should also be inspiring without any hassle.
So this is what I had for today.
Please feel free to reach out to us. Contact Us. We are more than happy to assist you.
in showing a demo or modeling your business. Thank You.
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