In America, for less than $200, you can go get any business registered at the City Hall
and call yourself a CEO.
You can even get a business card and call yourself a CEO and give your business card
away and say, "Man, I'm a CEO."
But you know when you're a real CEO?
When hundreds of other people call you a CEO.
Because you've earned the right for other people to see you as a CEO.
So today, today, before you become a CEO, one must act, behave, walk, talk, think like
a CEO before you become a CEO.
Way before I became a CEO, I worked on thinking like a CEO, walking like a CEO, asking myself
how I'd make a decision like a CEO, and then I became a CEO.
And then once I was called a CEO years later, other people started seeing me as a CEO.
Then the rest was history.
So, today, qualities of a great CEO.
And I'm telling this from a lot of my personal mistakes on what can help you out for one
day being a CEO and maybe one day you aspire to become a great CEO, but regardless of whether
you plan on becoming a great CEO or not, you're going to learn a lot of things you can do
to help yourself with your leadership abilities.
So I have 19 different points to give you, and I'll get right into it.
Point #1: Great CEOs know how to manage their ego.
Let me explain.
Nobody becomes a CEO who doesn't have an ego.
Nobody.
Not a single soul becomes a CEO who doesn't have an ego.
Nobody becomes the President of the United States without being a little bit mentally
off to believe you have the best processor to make decisions.
You've got somewhat of an ego.
Right?
So you've got to realize, people who don't have egos don't want to be presidents.
So there's nothing wrong with having a big ego.
But you've got to learn how to manage your own ego, because if you don't control your
ego, you're definitely in trouble.
Let me explain why.
When you become very successful, and you start making a lot of money, and everybody knows
you and you have fame and all this other stuff, there's something that happens.
And let me tell you what that one thing is.
It's called you are flooded with compliments.
You are flooded with compliments.
Let me give you the compliments.
Oh, you're so amazing.
You're so ridiculously good.
Oh, you're better than this.
Oh, you're better than that."
And so many people are going to feed you this stuff because you're surrounded by people
that are afraid of the decisions you could make to fire them, so everybody wants to tell
you how amazing you are, right?
Let me tell you, 90% of it is lies.
I just want you to know that.
Because most people are not going to tell you what you need to hear.
If you have a small circle of people around you that are telling you the truth, you need
that.
Because that's going to help you manage your ego.
If you no longer talk to the guys that tell you off, and are not afraid to tell you things
you need to hear - and I'm talking about a small board that you have, or mentors that
you have that are willing to sit with you and tell you otherwise, you're going to be
in trouble.
I've seen this happen in sales many times.
I've been dealing with sales people for a long time.
They start making money.
Everybody starts telling them how amazing they are.
They're no longer coachable, not willing to learn.
They don't listen to anything.
They know every single thing because they already know it.
They forgot how to manage their own ego.
Now that's step number one.
Let me tell you step number two of a great CEO.
They have a way of finally realizing that they need to get a touch of humility in them.
Here's why.
You know why humility helps?
Because other people want to work with you.
If you don't have humility, you can't bring people together.
If you don't have humility, people who disagree with you won't want to do business with you.
If you don't have humility, you can't have an environment with a lot of different personalities.
Because they have to be in a certain set of personalities to be able to work with you.
Humility is extremely needed.
Point number three.
CEOs are extremely driven.
What I did last week, can you give me that packet right there, the bag right there.
Just give me the whole bag.
So, I brought, all the, [Edgar, you can say hi to everybody.
This is Edgar, a new teammate of ours for about a month and a half.]
So, two weeks ago I invited some of the biggest insurance companies in the world, CEOs, all
these different people showed up.
We took them to a nice dinner, at Capital Grill, in Dallas, at Cresent, which is my
favorite building in the world is the Cresent.
The last five years I wrote a book.
It's a fiction book.
It's my first fiction book I've ever written.
The entire book was inspired by this building, The Cresent.
The setting is at a building that looks like The Cresent.
So we had dinner at the Capital Grill and I brought up to dinner, and normally in the
insurance industry, they pay for our dinner.
I paid for everybody.
That's not a cheap dinner, a few thousand dollars.
Then the following day, The Cresent has a 17th floor, it's a club, where President Bush
goes and other presidents - many different presidents, both on the left and right have
been to this club.
And there's a lot of strong billionaires, oil people that go over here.
I rented the entire room, and I took them over there.
We had lunch.
From 8:00 in the morning till noon, I presented to them with the 2017 vision.
When we had this meeting, and it's a room filled with a lot of egos, full of a lot of
egos, and everybody is products - we sell their products.
And they're all multi-billion dollar companies, ranging from a $10 billion company to a $300
billion company, they're all in the room, and we're presenting all this stuff that I'm
sharing with all these guys.
This is how the meeting got started, the first thing.
I said, "I got a gift for you."
Typically, these meetings start in a different way.
But I got a surprise for you.
I said, first, we need to realize that ego is the enemy, and we all need to set aside
our ego.
If we don't lead with humility, and we lead purely with ego, nothing's going to get done.
If you're willing to set aside your egos, we're willing to set aside our egos.
Hopefully we can do something big together.
This doesn't mean I'm going to stop negotiating.
Because I'm going to ask for a bigger contract, but this [ego] needs to be set aside.
It's as simple as that.
I gave it to everybody.
We laughed, we had fun.
They enjoyed it.
Then I gave them the next hat here.
And this hat, doesn't say "Make America Great Again."
Obviously, we're trying to have some humor with these guys.
It says "Make Insurance Cool Again."
Make Insurance Cool Again.
The reason why I gave them these hats is because there's nothing cool about life insurance.
If you've ever been to a life insurance traditional convention, with all these insurance companies
go to, it's pretty bad, when you go to it.
So we gave them this hat, everybody starts laughing, and we took a picture, everybody
took a picture again, together, and I said, "We've got to make insurance cool again."
What's the likelihood of doing that?
It's very difficult for a lot of other people, but we're doing it.
We made it cool.
Millennials love working for our firm.
We have multi-culture, the average agent in our company is a 34-year-old Hispanic female,
while America right now is struggling to get Hispanics, multiculturals, and millennials
and gen x-ers to become agents.
And we're very good at that.
So I gave them this hat.
And everyone starts laughing.
The next thing we gave them, was a phone charger.
The phone charger said, "Every single time you charge your phone, I want you to think
about that we're going to power up the entire industry.
That's what we're going to be doing.
So next time you charge your phone, think about us.
Because we're probably out there growing the industry."
And last but not least what I gave them was the following.
Here's what I gave them.
We gave them two cigars, Romeo and Julietta, okay, two cigars.
And the reason why we got them these two cigars for them, I said the following.
I said, Look, in business, sometimes, we end up spending more time, with people, we're
in business with, than our own family.
Because that's just kind of how business works.
You're traveling and doing all these other stuff.
I said, "It's even greater if you can enjoy doing business with people that you enjoy
being in business with."
And I said, "I hope we can take our business relationship from what it is today to a friendship
by sharing many different cigars together so you and I can get to know each other so
we make tens of millions of dollars together, but at the same time we establish a relationship
with you as well.
Are you open to that?"
Yes.
Then we kicked off the meeting.
That's how the meeting got started.
Now why am I telling you this?
Here's why I'm telling you this.
We're extremely driven.
Everybody in that room is driven.
Everybody's got ego.
But we have to figure out a way to set aside the ego and manage this [humility] and lead
with this for everybody else to open up and say, fair enough, let's do business together.
This is one of the things that a CEO typically has to start with a lot of this [ego], because
this is what survives, and you just want to kill everybody and compete and all this stuff,
and then you realize, sometimes you're killing your own allies.
These are your friends you're killing.
You know how sometimes you play those video games and you kill the wrong person and you
lose?
You're killing your own allies.
That's not smart.
Because your ego.
We need to lead with this [humility] and you need to know how to manage your ego, while
still being driven, while still knowing you're going to be dealing with a lot of other driven
people.
#4: Care for their people.
Great CEOs care for their people.
If you ask any of the CEOs, like I got a call the other day from a guy I worked with a long
time ago.
His name ______________.
Let me tell you what he called me and told me.
He called me and he and I were speaking about something on the private side.
I haven't talked to this guy for the longest time and I was mentoring him way, way, way
many years ago.
He was like family.
I protected this guy.
I looked over him.
I wanted to make sure he had a very good life and enjoyed himself.
I enjoyed the company of his mom, dad, sister, everybody with his family.
Now, certain things happened.
He called me.
He said, "Pat, every single time I make a decision, I say the following.
I say, what would Patrick so in this situation?
Some of the best times I had in business was working with you.
I haven't learned as much as I learned, except when I was working with you."
Let me tell you why it's so important to care for people.
I got another call from a guy named Danny.
I won't tell his last name, Danny.
He called me in tears.
He called me a year and a half ago, and he was in tears.
He said, you have no idea how reluctant I've been about calling you because it's been a
decade."
I said, "Danny, what's going on?" because it's been a decade.
I remember everything, the people that worked for me, I know their stories, because I care
for the people, I know their stories.
And he said to me, "Pat, I got to tell you something, man."
He's quiet and I'm like why is this guy crying?
I haven't talked to you for 10 years.
He said, "I'm now the president of the bank I work at.
I'm doing very well.
I am married.
I am so happy I can't even tell you.
I'm making a multi six-figure a year income.
And I'm here to tell you, everything I'm putting in this leadership position, is the stuff
I learned when I was working in the business with you."
You may be watching this and you're in Malaysia.
You're in Brazil.
You and I will never meet each other.
The possibility of us meeting each other may be never, right?
But you may realize that the only way you will be called a great CEO is if you realize
the most important product you will ever have as a CEO is the people around you.
If you forget that, you're in deep doo doo.
Let me tell you.
They make you look good.
Without them, you're not existent.
So if you think the world revolves around you as a CEO, you're in deep trouble.
Without them, nothing happens.
And by the way, there's fake care, and people can tell.
And there's real sincerity, and authenticity, about you truly caring about the people around
you.
By the way, most people know how to read through the BS.
You truly got to care about your people.
So ask yourself, how often do you care about your people?
Do you think about their dreams, their goals, what they want their purpose to become a reality.
Are you thinking from that standpoint?
If you are, you're going to end up becoming a pretty solid CEO one day.
Number 5.
Human nature.
You've got to study human nature.
Why human nature?
Great CEOs understand human nature because they realized a very, very long time ago their
number one product is not technology.
I was at a Dallas Cowboys game.
They lost to the Packers.
Tough game, man, let me tell you.
We were at the game, we had box seats.
We were with this technology guy and doing a bit of negotiation with them and the CEO
of this company they did about $100 million last year.
So, Tom, asked them a question about, hey, how long have you been coding?
He said, "I've never coded in my life."
Wait a minute, we cut a massive check to you, and you've never coded?"
He said, "I've never coded in my life.
Him, and the biz dev guy have never coded in their life.
But they were both good in one thing.
Human nature.
Human nature.
Because the number one product is not coding.
The number one product is not insurance, annuities, all this other stuff.
By the way, if you're a CEO and you know your products very well, you got an edge on everybody.
So don't take this for a moment for you to say, well, thank God, because I know nothing
about my product.
I'm not giving you an out.
So don't take the out there.
Hang on.
Come back here.
You've got to learn the product.
But the number one product of all, is human nature.
You got to know what happens when people are down, why this person's not all in, why this
person's being a little bit forgetful, what's in the personal life.
You've got to take them out to lunch and talk to them and say, "Is everything okay?
How's your wife doing?
Are the kids good?"
This is all the stuff you got to know about.
Because it's relationships.
Business is purely relationships.
#6, comfortable handling contradictions.
This is very difficult for a lot of people.
Let me explain.
So any time I try to develop somebody into becoming a CEO or an entrepreneur, somebody
that's running their own business, they're so like, I'm a black and white type of person.
And it's the only way I do business, black and white.
I'm like listen, I wish life was black and white.
But life is not black and white.
Life is blue sometimes, it's white sometimes, it's black sometimes.
Sometimes it's pink, green, purple, sometimes it's colorful.
Sometimes it's very weird.
So if you go into business expecting just black and white, you're going to miss out
on 80% of the opportunities.
There are some gray areas in business and it's about learning how to deal with contradictions.
What am I talking about with contradictions?
On one side, one can say, hard work!
You got to work hard to go out there and be successful.
100% true.
The key is working smart to become successful.
And these guys may be true.
Sometimes people say no, it's only about working hard.
No, it's only about working smart.
Of course you need to work smart and have tools.
But if I got a guy that knows how to work hard and manage his energy and his health,
and he knows how to work smart by having the right tools and people around him, he's going
to kick the other guy's but that only thinks about working hard or only thinking about
working smart.
So you got to learn that there's a lot of contradictions in life and in business.
"Success, happiness is about living a balanced life."
Okay, okay.
I mean, what is so balanced about being pregnant and having a kid, and 24/7 a woman all they
have to think about is pregnancy.
Nursing.
We have several, I'm okay with people that want to bring their kids here to work.
They're pumping milk all day long.
So what is the balanced life about it when you're nursing the kid seven, eight times
a day and they're pooping.
Your life is not balanced.
Let me explain to you, one of the biggest highs is having a kid.
"But life is about being balanced, right?"
You got a person that's chasing to win a championship, a Super Bowl, plays in a movie six months
they're shooting, it's not a balanced life.
So what is balance?
Is this like certain balance is supposed to be 9-5.
You got to know how to live with contradictions as a CEO and you got to dance with contradictions.
And don't be stiff when you're dancing with contradictions.
Just kind of dance with contradictions and be okay with it when you're dealing with contradictions
because if you don't, you're going to have a lot of anxiety attacks and you're going
to be having a lot of migraines if you try to control all these contradictions.
Number 7.
They think outside the box.
Solid CEOs, they think outside the box.
It's not always one way of doing anything.
They think outside the box.
They regularly think outside the box.
One of the videos I did on thinking outside the box is how to think big as an entrepreneur,
that's a video you ought to watch.
It has to do a little bit with how to think outside the box.
But they don't just look at one thing and say, "we have to do this, this, this, this."
They're very good at looking at this and saying, you know, connect the dot, I think it's.
. . Yeah, I never thought about that.
Yeah, it's this.
We need to focus on this.
We've never done this before.
And they're willing to think a little bit different than most people would think.
#8, they have a reputation.
Let me explain to you what I mean by a reputation.
They can't be pushed around by competitors.
Typically strong CEOs, I was watching this one president of a company and he went up
there and he was being pushed around by Elizabeth Warren.
And this was a financial firm company I was watching.
And she was just pushing him and pushing him.
And I'm sitting there saying, where is your spine?
Stand up already!
It wasn't Wells Fargo.
I said, stand up already!
Stand up for your industry!
You're making everybody look like they're doing something wrong.
Have some backbone.
Say something!
He's just sitting there like this, shaking.
Because he's worried about his $6 million bonus.
Say something already!
He's no longer the president.
I wouldn't have him as a president.
Voice your opinion a little bit.
You can't be a CEO representing the industry and you don't have a backbone to share your
thoughts and opinions because you're worried about regulators and the government.
You've got to say stuff a little bit.
I'm not talking about being disrespectful.
But you can't just sit there and take it all the time.
A CEO can't be pushed around.
You can't bully a CEO.
They stand up.
One of the most respectable CEOs I ever met was named Bob Benmosche.
We established a relationship together.
At a conference in 2015, I will never forget he died that night during our awards ceremony,
he had died that night.
The was the former CEO of MetLife.
He retires, very wealthy, goes to Croatia, which is my favorite place in the world, and
he buys a vineyard.
And all he does is make wine.
And one day his son is over there, and it's 2008.
AIG's about to go bankrupt.
I'm having dinner with the CEO of AIG, David Herzog and they call him.
They said, we need you to help us out.
He said, "I'm not coming."
They said, we need you to help us out.
He said, "Look, I'm good.
He has three years to live.
He's got cancer.
He's dying.
He's got three years to live.
AIG calls him.
Bob Benmosche gets up, out of retirement, is on his death bed, three years to live.
On steroids all the time because he's dying.
He gets out of retirement, comes to AIG, starts working, promotes David Herzog, believe from
American General from AIG CFO, they go to the government, they ask for $183 billion
check.
And when I'm having dinner, I'll never forget.
They said, every day we were getting hounded by regulators about our debt.
Finally, Bob Benmosche calls.
Hey, this money we took from you, we're not GM.
We're going to pay you back.
You're not going to bully us on a daily basis.
I'm going to tell you right now, not a single call.
I'm going to let you know exactly what we're doing, but not one more single call.
Whoa.
Bob Benmosche comes, sells off all the companies they didn't need.
Some of them he held a little bit longer to sell.
AIG's a very big company.
He pays back $183 billion plus another $23 billion in interest or so.
Then he pays that back.
GM still hasn't paid back.
So many other people haven't paid back.
AIG paid back.
AIG's credibility comes back in the marketplace.
Six months after that, he died.
It was a Friday night when this man died.
And all I remember about Bob Benmosche, every time he and I were together, all I remember
is a man with presence, with leadership, with backbone, that people wanted to follow.
He wasn't liked all the time.
But there's one thing everybody knew.
If that dude's at the helm, he's leading it as a CEO - you're going to be fine.
He's a general, the way he led the company.
And not everybody has his personality.
But generally strong CEOs, they can't be pushed around.
Next, number nine.
They're great at asking questions.
They're great at asking questions.
When they don't understand something, they're going to ask questions.
When they want to find the deeper issues, they know how to ask the right questions.
A lot of times people don't ask the right questions.
You can ask questions, but then it's asking the right questions, that gets the right answer,
that solves the bigger problem, not the smaller problem.
Great CEOs are very good at asking the right questions.
Study great CEOs on what questions they generally ask and you'll tell yourself, man, I was thinking
about the surface.
This guy's thinking here [deep].
These are the questions I want to be asking about.
That's what you want to be thinking about.
Number 10, they want feedback.
What do you think?
What are your thoughts?
What do you think about this?
What do you think about that?
And they know who to get the right feedback from, and they're constantly asking for feedback.
Number 11, they raise standards.
They're always raising standards.
It's uncomfortable being around strong CEOs, great CEOs.
They're always raising standards.
Most people believe it or not, don't even like working with great CEOs.
Because it's not comfortable.
It's always raising standards.
Almost a feeling of it's not enough.
It's not enough.
It's not enough.
We're not there yet.
We're not there yet.
It's always a standard.
"Every time I get somewhere, you move the marker."
That's the job of a leader.
"Every time I feel like I go, you move it a little bit more.
When are you going to be fully happy?"
That's what makes them so special.
That's why history books are going to favor Bob Benmosche and when he died, a bunch of
people go and buy his book because they wanted to know what made him so special to save AIG
from a major debacle or major issue that we're going to be facing.
Right?
Because they know how to raise everyone's standards.
I remember when in Napa Valley, and Bob Benmosche walks in, and there's a meeting going on,
everybody in that room that reported to him was uncomfortable.
It was so funny just watching everybody.
They were uncomfortable, because he was a leader.
He raised the standards.
He told everybody, here's how the meeting to started, and he had just become a CEO three
months ago.
He said "This Napa Valley thing," he told everybody, this is not going to happen for
six years.
We got money to pay back.
We got money to pay back.
That's how he started the meeting.
This stuff, not happening anymore.
We got money to pay back.
And he looked at all of us and he says, hey, we know we haven't been good, but we need
your business.
We need your business.
We need you to work with us.
We need your business.
Flat out.
I've got a lot of respect for a man that talks like that, and is very open about it.
Number 12, they build strong alliances.
Remember when I talked about humility?
They build very strong alliances, because look, you can only go somewhere, so far, by
yourself.
Amazon, if you read Amazon's case study from Harvard, if you type in Amazon case study,
and you type in Amazon, Toys R Us, if you study what Amazon did in '01, if Amazon doesn't
build an alliance with Toys R Us, forget about Amazon.
There is no Amazon.
He gets credit for what he did with Toys R Us.
So how did he do that?
Building strong alliances.
How did Steve Jobs, when he was about to go out of business, go to Microsoft, Bill Gates,
his biggest enemy and the meeting starts like this - we have been under this impression
that in order for Apple to win, Microsoft has to lose.
He says this in his talk.
Just type in Steve Jobs, speech, Microsoft has to lose.
He says this.
He says that's not true.
He had to go to Bill Gates and say, "I need $300 million."
Bill Gates, his biggest enemy gives him $300 million but imagine if he doesn't build that
alliance.
They're out of business.
Everybody in Silicon Valley, Palo Alto's saying a guy from here went to Seattle to raise money
from the enemy.
That's called building an alliance.
Today you and I use our iPhone or all these other great devices because somebody was strong
at building alliances.
Number 13.
They speak different languages.
What do I mean by that?
I'm not talking English, Spanish, I'm not talking about that.
I'm talking about they speak different languages.
Let me elaborate.
They know how to talk to employees different than the way they talk to executives, different
than the way they talk to salespeople, different than the way they talk to investors.
Different than the way they talk to media, different than the way they talk to their
family, different.
. . They know how to speak these dif - and let me tell you.
It ain't the same language.
It is not the same language.
You cannot go talk to the front desk clerk at a company that you're the CEO and then
talk to that person as if that person's a full on executive.
You can't.
Because it's a different language.
So you got to know how to speak these different languages.
You can't go to an investor and just kind of be lollygagging with them, while they're
expecting returns on their tens of millions of dollars that they give you.
And I walk into these rooms, it's different conversations, regularly.
I did a video that's called seven different audiences CEOs talk to, I think it's seven
different audiences CEOs talk to.
Let's put the tab up here, Edgar make sure we put it up there, and the link on the bottom.
You have to watch this video.
It's seven different audiences a CEO speaks to.
That will help you out on understanding how they speak to those different customers.
Next, number 14.
They know their strengths, very well.
But guess what?
They know their weaknesses even more.
Here's why.
They're very comfortable being weak.
They're so comfortable being weak.
At least the great ones.
At least the great ones are very comfortable being weak.
Because what they do with the weakness is they recruit the weakness.
So whatever they're weak at, they bring somebody who's strength is in their weakness.
Simple.
And the sooner you identify your weaknesses, the sooner you're going to be able to leverage
your abilities to focus on your strengths and not have to worry about your weaknesses.
You can always recruit your weaknesses.
By the way, everyone's got weaknesses.
Focus on your strengths.
Next point, number 15.
They know what they know, and they know what they don't know.
Let me say it again.
They know what they know, and they know what they don't know.
Similar to weaknesses, but it's not.
Meaning, whatever they don't know, they know the person who can get them to the answer
of what they don't know.
It's simple.
If it's a question that's technical, ask this one.
I know who to call to get me the answers to stuff I don't know about.
And they're fine with it.
So they know what they know and they know what they don't know.
#16: They're very decisive, they make the decision, boom.
I had Tom the other day told me, Pat, when you want to fire somebody, it's like [snap]
that quick.
I said, I'm good.
The moment I know somebody doesn't fit in a, and I've seen a trend of three times, I'll
typically give someone three chances.
But if I notice somebody just is not fitting, and it happens like this [up and down] over
and over again, gone.
They have to go to a different place.
It's like a relationship.
That doesn't mean that person's a bad person.
They're not going to fit in a place like this.
Because for whatever reason this culture doesn't fit with that person, that constantly keeps
coming back.
That person may go to a completely different place and be happy.
Just not on this team.
We have a certain set of culture here that we have to follow through.
#17, timing.
Timing in business, timing in statements, timing in comments, timing in marketing campaigns,
timing in breaks, timing in initiatives, timing on stuff for the associates and employees,
and sales.
Everything's about timing.
They're very good at timing.
#18: They're very strong drivers.
If there's an initiative, they will be driving it over and over and over and over again,
until you do it.
They will drive the initiative nonstop.
That's what makes these guys special.
They drive.
They're going to drive the initiative.
And the moment you thought they forgot about them, they're about to give you a speech on
driving that initiative, why everybody should be focused on that.
They're nonstop drivers.
And 19, last point here, they're very good at rallying the troops.
They're very good at rallying the troops.
They know how to get the troops going.
If it's sales, if it's team, if it's home office, if it's support, they know how to
rally the troops.
So that's 19 different qualities of a great CEO.
And by the way, if you're watching this and saying, "Oh my gosh, I got a lot of work to
do.
All this stuff's going to take years.
Don't expect to be good at this overnight.
It's just good to look at it, and say I can improve in the following areas to become a
better CEO myself.
One day, where other people start looking at you as a CEO instead of just going out
there and paying a couple hundred dollars and getting a Vista Print business card just
to call yourself a CEO.
With that being said, if you've got any questions and thoughts, comment on the bottom.
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