-------------------------------------------
Ex-US Diplomat Found Liable for Sexually Enslaving Her Housekeeper - Duration: 0:59.
For more infomation >> Ex-US Diplomat Found Liable for Sexually Enslaving Her Housekeeper - Duration: 0:59. -------------------------------------------
S. Korea and U.S. resume discussions on deployment of additional THAAD launchers - Duration: 1:34.
Following North Korea's latest provocation, Seoul and Washington look into completing
the stationing of THAAD in the peninsula.
This response came quickly, as the regime test-fired an ICBM capable of reaching the
U.S. west coast.
Kim Hyun-bin starts us off.
Seoul and Washington have resumed discussions to swiftly deploy the U.S. advanced missile
defense system THAAD to Seongju County,... some 300 kilometers southeast of the capital.
Defense ministry spokesperson Moon Sang-gyun says the two countries will first decide when
and how the deployment will take place.
"We will discuss the deployment of the remaining launcher with the U.S.
Once the talks are complete we will install the launchers."
. .
Following Pyongyang's test-firing of an ICBM last Friday, President Moon ordered the military
to resume the deployment of THAAD, reversing his previous decision to suspend the deployment...
until an environmental assessment is carried out.
A THAAD battery consists of six launchers, but only two launchers are currently operational
in Seongju.
President Moon said the other four will be deployed... following discussions between
the allies, though the timing is still undecided.
The decision by South Korea and the U.S. to deploy THAAD was made last year amid the regime's
continuous testing and enhancing of its nuclear and missile capabilities.
Military experts say that the latest ICBM could reach the west coast of the United States.
Meanwhile, the South Korean military is closely monitoring the North for a possible nuclear
test, which it believes could happen this year.
Kim Hyun-bin, Arirang News.
-------------------------------------------
S. Korea, U.S., Japan to cooperate to deter future threats from N. Korea - Duration: 0:42.
The top security officials of South Korea, the United States and Japan held their first
three-way video conference late last night on North Korea's continual nuclear and missile
provocations.
South Korea's presidential office says Seoul's National Security Office Chief Chung Eui-yong
and his American and Japanese counterparts, H.R. McMaster and Shotaro Yachi-- agreed that
Pyongyang's latest ICBM launch posed a grave threat to peace and the stability of the international
community.
All three vowed to continue applying maximum pressure on the regime.
But the security chiefs, again, acknowledged that the ultimate goal is to bring North Korea
back to the table for talks.
-------------------------------------------
S. Korea's FM, U.S. Secretary of State reaffirm cooperation on N. Korea's nukes and missiles - Duration: 2:18.
The top diplomats of Seoul and Washington reaffirmed cooperation in dealing with North
Korea's nuclear and missile programs.
The talks come as U.S. defense officials expressed concerns Pyongyang will be able to field a
nuclear-tipped ICBM within the next twelve to 18 months.
Connie Kim shares with us what was discussed.
South Korea's Foreign Minister Kang Kyung-wha and U.S. Secretary of State Rex Tillerson
have exchanged views on a new UN Security Council resolution in response to North Korea's
recent ballistic missile launch.
Speaking on the phone for around half-an-hour on Thursday evening, they agreed on ways to
prevent further North Korean provocations... and pressure the regime to abandon its nuclear
weapons.
"The leaders agreed to continue our close coordination in response to North Korea's
destabilizing violations of UN Security Council resolutions and hold North Korea accountable
for its unlawful actions."
Kang and Tillerson also assessed the current security situation on the Korean Peninsula...
and followed-up on the results of last month's summit between Presidents Moon Jae-in and
Donald Trump.
Close cooperation between the allies is as important as ever,... especially considering
that the Pentagon's Defense Intelligence Agency said this week that North Korea would be able
to field a nuclear-capable ICBM next year.
Responding to that report,… a senior U.S. official, who asked not to be named, said
the North is at a point of attaining a nuclear-tipped ballistic missile "pretty soon."
This is in line with U.S. Army chief Mark Milley's remarks that North Korea's ICBM threat
is advancing faster than most people thought possible.
"North Korea has advanced significantly quicker than many of the expected.
Their intercontinental ballistic missile capability could possibly strike the United States.
More to follow but the time has shortened significantly."
While there are also analysts who do not hold the same assessment as the Pentagon,... it's
hard to argue that North Korea isn't making big strides forward in its missile development.
CIA has already labeled Pyongyang as a massive liability risk and said its mission center
on North Korea is reviewing various options on the regime... when diplomacy does not work
any longer.
Connie Kim, Arirang News.
-------------------------------------------
Tillerson says he will meet Lavrov in Manila to discuss U.S.-Russia ties - Duration: 0:44.
U.S. Secretary of State Rex Tillerson plans to meet his Russian counterpart Sergei Lavrov
at the ASEAN Regional Forum in the Philippines this weekend.
Tillerson says Washington's ties with Moscow remain under "considerable stress"... but
better relations are needed, to move forward with the ongoing peace talks in Syria.
Despite Russia expelling several hundred American diplomats... in response to fresh U.S. sanctions,...
Tillerson said the two countries share a common goal of fighting terrorism.
Tillerson will travel to Manila on Saturday for the forum, where he will also discuss...
the growing threat posed by North Korea's nuclear and missile programs.
-------------------------------------------
S. Korea and U.S. resume discussions on deployment of additional THAAD launchers - Duration: 1:37.
South Korea and the United States are looking again at deploying the remaining four launchers
that are part of the U.S.-made THAAD missile defense system.
Seoul made the call for deployment soon after North Korea test-fired an ICBM capable of
reaching the U.S. west coast.
Kim Hyun-bin starts us off.
Seoul and Washington have resumed discussions to swiftly deploy the U.S. advanced missile
defense system THAAD to Seongju County,... some 300 kilometers southeast of the capital.
Defense ministry spokesperson Moon Sang-gyun says the two countries will first decide when
and how the deployment will take place.
"We will discuss the deployment of the remaining launcher with the U.S.
Once the talks are complete we will install the launchers."
. .
Following Pyongyang's test-firing of an ICBM last Friday, President Moon ordered the military
to resume the deployment of THAAD, reversing his previous decision to suspend the deployment...
until an environmental assessment is carried out.
A THAAD battery consists of six launchers, but only two launchers are currently operational
in Seongju.
President Moon said the other four will be deployed... following discussions between
the allies, though the timing is still undecided.
The decision by South Korea and the U.S. to deploy THAAD was made last year amid the regime's
continuous testing and enhancing of its nuclear and missile capabilities.
Military experts say that the latest ICBM could reach the west coast of the United States.
Meanwhile, the South Korean military is closely monitoring the North for a possible nuclear
test, which it believes could happen this year.
Kim Hyun-bin, Arirang News.
-------------------------------------------
Pedestrian killed on I-35 northbound lanes at US 183 - Duration: 0:41.
For more infomation >> Pedestrian killed on I-35 northbound lanes at US 183 - Duration: 0:41. -------------------------------------------
Tillerson will not hold talks with top North Korean envoy at ASEAN forum: U.S. State Dept - Duration: 0:43.
Our top story this morning...
It was through gritted teeth,... but U.S. President Donald Trump has signed off on a
bill sanctioning North Korea, Russia and Iran.
He's mostly concerned about what he called the "significantly flawed" measures against
Russia.... as it hinders his power to roll back penalties... and damages his hopes of
improving relations with the Kremlin.
However, on North Korea, Trump said the bill shows Pyongyang that Washington will no longer
accept its behavior.
Kim Hyo-sun reports.
Signing the bill on Wednesday,...
President Trump said the sanctions show the world that the United States will not tolerate
the dangerous and destabilizing behaviors of North Korea and Iran.
As for North Korea,... the bill imposes a so-called secondary boycott by targeting third
countries that provide crude oil and other products to the regime.
The legislation also includes sweeping sanctions on Pyongyang including a ban on hiring North
Korean workers and prohibiting ships owned by the North or other countries that do not
abide by the UN Security Council resolutions from navigating within U.S. territorial waters.
The bill imposes new sanctions on Russia for its alleged meddling in the 2016 U.S. presidential
election,... and limits the president from unilaterally lifting existing sanctions on
the country.
While some expected President Trump to veto the legislation,... he decided to sign the
bill,... but he called it "significantly flawed" less than a week after it was approved overwhelmingly
by the Senate.
Kim Hyo-sun, Arirang News.
-------------------------------------------
New UN resolution on N. Korea could come 'within days' as U.S. and China close to agreement - Duration: 0:48.
The United States is seeking a way to BAN North Korea... from attending an upcoming
security forum in the Philippines... as Washington tries to further isolate the regime.
The U.S. State Department also said it would push China and other Asian countries to "galvanize"
pressure on Pyongyang.
Yu Joonhee reports.
The U.S. State Department will hold talks to determine if the invitation of North Korea
to the ASEAN Regional Forum in Manila can be revoked.
The move is seen as Washington's latest effort,... to further isolate Pyongyang diplomatically,
and force the regime to abandon its nuclear and missile programs.
The U.S. says the regime's latest activities... violate the conflict-prevention aims of the
security forum,... and therefore North Korea should be excluded from participating.
Secretary of State Rex Tillerson will be in attendance... although there are no plans
for him to meet North Korea's foreign minister Ri Yong-ho , who is also scheduled to be there...
at least for now.
Pyongyang's top diplomat is likely to face a tough crowd even if he does manage to attend,...
with the U.S. pressing other countries to minimize their contact and exchanges with
the envoy.
The U.S. says it expects to hear a "chorus of condemnation" against the North, for its
recent provocations.
However, Tillerson did appear to reassure Pyongyang earlier this week that the U.S.
was not seeking a regime change...
while trying to persuade North Korea to lay down its nuclear and missile armaments through
peaceful means.
Over in Beijing, China's foreign minister Wang Yi urged all parties, to refrain from
ratcheting up tensions ahead of the weekend meeting.
While China has been generally supportive of tougher sanctions on North Korea, it has
also pushed for dialogue and mutual de-escalation, by both Pyongyang and Washington.
Yu Joonhee, Arirang News.
-------------------------------------------
Putin to expel 755 U.S. diplomatic staff - Duration: 1:26.
Russian President Vladimir Putin has hit back at new U.S. sanctions against his country...
by cutting the number of staff working at U.S. diplomatic missions by more than 750.
With more on this and other news around the world… we turn to Ro Aram….
Aram…
Moscow warned of retaliation against American lawmakers' passage of the new sanctions last
week… and now it seems like these are the measures.
Any more to come?
Well Semin… as well as the staff cuts, the Kremlin says it is seizing holiday properties
and a warehouse used by U.S. diplomats.
Those seem to be the only two so far, although Putin did say he would impose more measures
- just not at the moment.
As for the expulsion of diplomatic staff... that decision was actually made on Friday,
but speaking to local media on Sunday, Putin confirmed the number of 755, giving them until
September first to leave.
This will bring the number of diplomatic personnel in Russia down to 455, the same number of
Russian staff in Washington.
Putin also said that although he hoped relations with the U.S. would improve, he doesn't see
that being the case anytime time soon.
Last week, the U.S. House and Senates' approved a bill for new sanctions against Russia for
its annexation of Crimea in 2014 and suspected meddling in last year's presidential election.
-------------------------------------------
The Dawn of Intelligence is Upon Us - Peace-on-Earth to Follow - Duration: 2:46.
Six years ago I discovered an A.I. algorithm that will change the world.
I designed a chat system that's comprised of a tiny universal codebase to support dialog
in any language across all topics.
It grows increasingly intelligent over time because the input from one person becomes
the output to another.
Machines don't have an imagination and they lack genuine creativity, however they can
certainly fool people into believing otherwise.
I had planned to release it in 2012 but I became scared of Artificial Unintelligence
near the project's completion and started working on something much more important.
Nonetheless, I hope that others will be willing to take the baton.
A couple of weeks ago I wrote an article titled "The Key to Artificial Intelligence" which
was accepted into a popular A.I. publication.
I've also hosted the 2012 chat prototype on my website.
I'd be happy to answer any questions, however the project is no longer on my task list.
In the course of my A.I. research I discovered something by accident and set out on a new
mission… to bring the world genuine intelligence before its artificial counterpart.
After five years of R&D a prototype for the Human Intelligence Protocol Interface was
released through GitHub on July 4th 2017.
Such a methodology has the power to supplant democracy with unanimity, competition with
collaboration, and show us how to retire capitalism in favor of Open Source.
With the root of all evil shriveled under the light of openness, peace-on-Earth will
follow.
I realize that people can't possibly imagine how a society would function without money.
However, you've got to admit that the machines will soon take away all of our jobs and leave
us with no way to earn an income.
If we don't start planning for tomorrow we'll continue to swim up a stream that
becomes increasingly narrower.
More and more people, with less and less jobs.
Anything is possible, there's always a way, everyone knows this.
But it can't happen unless people want to look, or at the very least listen.
I'm ready to share many simple fixes for a broken world that have been thoroughly vetted
with the help of incredible software and some really smart people.
Apathy and ego are the enemies of intelligent collaboration so I'm here on the world's
biggest stage to reach people who are strong enough to overcome these emotions and share
the dream of untangling the knots in our heads, homes, and abroad.
I have some extremely important things to say; outrageous simple ideas that invert conventional
wisdom with a goal of being universally and unanimously mistake-free.
Right, that's something for people to figure out themselves and it's a sentiment that
machines will never know.
My name is Brian Piere, welcome to the Dawn of Intelligence.
-------------------------------------------
Tillerson will not hold talks with top North Korean envoy at ASEAN forum: U.S. State Dept. - Duration: 1:37.
They might exchange a few pleasantries,... but that's as far as it'll go.
U.S. Secretary of State Rex Tillerson will NOT be meeting one-on-one with his North Korean
counterpart during a regional gathering in the Philippines this weekend.
The confirmation came around 24 hours after Tillerson said he would like to sit and have
talks with North Korea about the future.
Ro Aram has more.
Tillerson and North Korea's foreign minister Ri Yong-ho will be in Manila on Saturday...
to take part in the meetings of the Association of Southeast Asian Nations.
Although the two diplomats will cross paths, the State Department says there are no plans
for the pair to sit down for talks.
Tillerson's reluctance to meet Ri comes despite his recent statement in which he said Washington
would like to hold talks with Pyongyang at some point.
Instead, the State Department said Tillerson would be seeking greater cooperation in isolating
the North and in enforcing UN sanctions over its missile and nuclear weapons programs.
Meanwhile, Susan Thornton, the top Asia official at the State Department, said Tillerson would
have the chance to meet China's foreign minister Wang Yi during the ASEAN forum.
She said Beijing had taken "unprecedented steps" to increase pressure on Pyongyang,
but added it could do a lot more to step up enforcement of existing sanctions.
The comments are in stark contrast to last weekend's tweets by President Trump, who accused
China of doing "nothing."
Although Chinese state media welcomed Tillerson's recent suggestion of holding talks with Pyongyang,
it doesn't seem they'll be happening any time soon.
Ro Aram, Arirang News.
-------------------------------------------
U.S. wants to bar North Korea from upcoming regional forum - Duration: 1:45.
The United States is seeking a way to BAN North Korea... from attending an upcoming
security forum in the Philippines... as Washington tries to further isolate the regime.
The U.S. State Department also said it would push China and other Asian countries to "galvanize"
pressure on Pyongyang.
Yu Joonhee reports.
The U.S. State Department will hold talks to determine if the invitation of North Korea
to the ASEAN Regional Forum in Manila can be revoked.
The move is seen as Washington's latest effort,... to further isolate Pyongyang diplomatically,
and force the regime to abandon its nuclear and missile programs.
The U.S. says the regime's latest activities... violate the conflict-prevention aims of the
security forum,... and therefore North Korea should be excluded from participating.
Secretary of State Rex Tillerson will be in attendance... although there are no plans
for him to meet North Korea's foreign minister Ri Yong-ho , who is also scheduled to be there...
at least for now.
Pyongyang's top diplomat is likely to face a tough crowd even if he does manage to attend,...
with the U.S. pressing other countries to minimize their contact and exchanges with
the envoy.
The U.S. says it expects to hear a "chorus of condemnation" against the North, for its
recent provocations.
However, Tillerson did appear to reassure Pyongyang earlier this week that the U.S.
was not seeking a regime change...
while trying to persuade North Korea to lay down its nuclear and missile armaments through
peaceful means.
Over in Beijing, China's foreign minister Wang Yi urged all parties, to refrain from
ratcheting up tensions ahead of the weekend meeting.
While China has been generally supportive of tougher sanctions on North Korea, it has
also pushed for dialogue and mutual de-escalation, by both Pyongyang and Washington.
Yu Joonhee, Arirang News.
-------------------------------------------
US Senate Committee Withdraws Manafort Subpoena - Duration: 1:02.
For more infomation >> US Senate Committee Withdraws Manafort Subpoena - Duration: 1:02. -------------------------------------------
Tillerson says he will meet Lavrov in Manila to discuss U.S.-Russia ties - Duration: 0:41.
At the ASEAN Regional Forum set to begin in the Philippines this weekend...
U.S. Secretary of State Rex Tillerson will discuss pending issues with his Russian counterpart
Sergei Lavrov.
Tillerson says Washington's ties with Moscow remain under "considerable stress"... but
better relations are needed, to move forward with the ongoing peace talks in Syria.
Despite Russia expelling several hundred American diplomats in response to new U.S. sanctions,...
Tillerson said the two countries share the common goal of fighting terrorism.
Tillerson will travel to Manila on Saturday for the forum, where he will also discuss...
the growing threat posed by North Korea's nuclear and missile programs.
-------------------------------------------
US Donates 2 Surveillance Planes to the Philippines - Duration: 0:59.
For more infomation >> US Donates 2 Surveillance Planes to the Philippines - Duration: 0:59. -------------------------------------------
How Call Centers Made Us Hate "How May I Help You" Phrase? - Duration: 6:03.
In today's world, we take it for granted that we can connect with people all over the
country and even around the world.
It's a salesperson's dream.
But big businesses were able to do this before the digital age, thanks to a thing we love
to hate; the call centre.
Call centres are synonymous with unwanted intrusions, infuriating wait times and a Kafkaesque
nightmare of bureaucracy, where you are bounced from operator to operator, never getting the
answers you need.
But is this an accurate reflection or just a stereotype?
Today, we're going to look at the history of call centers and how they grew after an
innovation by Rockwell International.
We'll see the benefits they offered customers, how public opinion changed over the years
and we'll finish with a few examples of how they are used well in the modern world.
Let's jump into it!
When the first telephone systems appeared, operators would have to manually move wires
around, in order to connect a call.
And when businesses adopted the phone, they would need their own operator to pass the
incoming calls around the building.
If you only have one incoming number, there was a hard limit on the volume of calls you
could process.
Rockwell International likes to claim they created the first ever call centre, but in fact
this isn't true.
It's hard to really pin down a true first, since there were so many small steps before the
call center was actually invented, but it's often said to be a UK organisation called
Birmingham Press and Mail, back in 1965.
A team of agents sat in rows of desks and they took calls through a private automatic
branch exchange, a piece of electronic equipment that could automatically connect external
callers with various internal extensions, so you could deal with multiple calls to a
single number.
You'd still need an operator to manage calls but it could be done much faster as they weren't
physically moving the wires around.
But it was when Rockwell created an automatic call distributor or ATC when things substantially
moved forward.
They invented it for Continental Airlines, who wanted to replace human operators and
greatly increase their call capacity.
They had asked AT&T but the phone giant told them it would take 8 years to create the type
of system they wanted so Continental turned to Rockwell.
The system went live in 1973 and the benefits to Continental were obvious from the beginning.
Now, customers wouldn't need to go into branches to deal with issues and check information,
they could do it easily on the phone.
And with the ATC, customers would be dealt with quickly and efficiently, keeping them
happy and keeping wait times low.
So, almost every major company followed suit, building call centres across the world.
And the technology kept on coming.
Touch tone phones gave customers an input method so they could answer automated questions
at the start of the call, making it easier to manage their customer service experience.
Interactive voice responses were giving people information like their bank balance, all the
way back in the 70s.
And 1-800 numbers greatly increased the number of people calling in since they didn't have
to bear the cost themselves anymore.
However, although all this innovation helped grow the capacity of call centres, customers
became increasingly frustrated by the interactions with automated services; listening to long
recorded messages, typing out codes on their touch dial phone, crying in annoyance when
they got cut off again.
To save money and cut down on that issues the next step was outsourcing, where, for
English speaking customers at least, they would call in and discover they were talking
to an agent in India, China, Eastern Europe, South America rather than their own country.
This created a lot of communication problems, partly because of accents but also due to
a lack of cultural knowledge, such as local geography, local businesses and so on.
The training manuals also forced a lot of these customer service personnel to stick
closely to a script which led to even more frustration.
When you combine this with the growth of cold-calling from telemarketers in the 90s and early 2000s,
it's no surprise that call-centres became hugely unpopular with the general public.
That led to a huge backlash with the invention of do not call lists and a lot of different
products that were invented to stop spam callers.
So, where are we now?
Well, most businesses have seen the importance of local knowledge.
Since we have tools like online chat and email available, companies have realised that if
a customer makes a call, it's because they want that human interaction and understanding.
It's all about the customer service agents.
Sure, there's some great technology out there to speed up wait times and properly
allocate calls but the real value to the customer is in great service.
There has been a major shift away from the old rigid performance indicators that led
to those robotic annoying calls, where each agent was pushed to deal with everything as
quickly as possible and stick to a formulaic script.
Because why bother?
We can do most of that with automated voice response now anyway.
Thankfully, good centres now focus much more on resolving problems and customer satisfaction,
and base performance incentives around those.
Agents also get better data, so they are prepared for the type of call that's coming in.
There are warnings now when a service has gone down or a fault has been found so that
agents can be prepared for the type and volume of calls coming in.
They'll be able to meet them head on rather than being caught off guard.
There's also a lot more cultural training going on for outsourced call centers and a
resurgence in American call centers especially with the major credit card companies who have
opened up call centers recently in Illinois, Delaware, Utah and all over the United States
to better offer that American customer service experience.
Zappos, the shoe company is also famous for bringing their offices to Las Vegas to better
hire cheap labour out there.
The most successful customer service departments are the ones that allow the customer to tackle
the problem on their own terms, with the communication form they are most comfortable with.
As technology evolves people have moved to live chat, using AI to better answer customer
service messages and also detailed FAQs to help people help themselves, but for a lot
of issues most people would still prefer to talk to a person and that's where the training
at the good old-fashioned call center comes in.
If you found this video valuable be sure to give it a like to encourage this type of content
on YouTube.
Subscribe for more sales history and if you need marketing support for your digital agency
check out Experiment27.com.
Thanks!
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